How much extra ££s to offer third line engineers

glenimp617 · 8 Dec 2016 at 11:53

Hi all,

How much extra should one expect for adding the following to their list of duties

4 x 1 Week stints per year to support a medium sized company in Saudi (flights, hotel, meals are inc).

The month that they travel will include UK based support (ie, if they go for a week in jan then throughout that month they will be on-call for any support issues).

Line Management for the above month of the on-site support team

Projects for on-going and future IT improvements

Current Salary £40,000 so how much extra to add the above

Thanks

glenimp617 · 8 Dec 2016 at 12:03

It's the entire IT infrastructure inc architectural design and inc full responsibility throughout project lifecycle

Network, Wireless, Firewall, PBX, HyperV, SAN, Blades, Client machines

Basically everything excl. the financials. The figures being discussed are an £8,000 salary increase

glenimp617 · 8 Dec 2016 at 12:06

tom_e said:
From the way I've read the OP it's not just the trip though, they're then for the next 4 weeks after that going to be on call and in a managerial position above their current normal duties.

Yes, that's correct

glenimp617 · 9 Dec 2016 at 08:19

sorry for any confusion

The requirements are:

Technician 1

January - 1 week stay in Saudi + 3 Weeks UK Based support

Technician 2

February - 1 week stay in Saudi + 3 Weeks UK Based support

Technician 3

March - 1 week stay in Saudi + 3 Weeks UK Based support

^ Then back round for the additional months of the year

They will be working on all existing infrastructure support and design as well as planning and implementing new stuff

£40k for 3rd line is very average. Remember, gone are the days of old when your typical 3rd liner just built servers and developed a wsus plan. That's 2nd line these days. The 3rd line guys here develop SQL multi-site clusters, SOFS, SAN groups, RDS farms and the like. Current projects may include migrating on-site PBX to sip trunking with a cloud package or perhaps moving to a new MIS system.

glenimp617 · 9 Dec 2016 at 10:08

dowie said:
What does the 3 weeks uk support have to do with anything? Are they on call 24 hours?

Yes, because of the time difference and various company rules and regs they would be required to offer remote support, line management and the like for the rest of that month in addition to their regular list of duties.

glenimp617 · 14 Dec 2016 at 11:36

Well I think the agreement is going to be

No UK support
No line management
4 x 1 week trips to Saudi (travel days given back in lieu)

£3,000 payrise

glenimp617 · 15 Dec 2016 at 09:00

Bonus each trip was discussed, and would have worked out more money but everyone was happier with a salary increase. The main reason was that after a year of going, if they manage to improve the saudi systems so much that they can do everything remotely, thus reducing their trips to maybe one a year, or none a year (unless a disaster strikes) they keep the money.

It will be reviewed a year from now, who knows, if the saudi company expands and requires more visits or people then things can change.

It's also non contractual so anyone can pull out at anytime.