How much to charge?

Soldato
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26 Aug 2004
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With regards to fixing someone's laptop, in terms of virus/malware removal and general spring cleaning (junk removal/defragmentation), how much would you charge?

£30 sounds reasonable?
 
Friend or random person?

How long did you spend doing it?

£30 is fine if they're working full time, but a bit much if they're unemployed....
 
Friend or random person?

How long did you spend doing it?

£30 is fine if they're working full time, but a bit much if they're unemployed....

Some random person (friend of an acquaintance) I met in the park walking their boss' dog.

I just left it scanning for viruses/malware for a few hours and defragmented it overnight (whilst I did my normal routine). So I'd say I was on the laptop for 3 hours total hands on and the laptop was on 24 hours. To be honest it was quite easy, just the scanning takes too long.

They're a housekeeper or something.

Now their friend has just rang asking me to remove some viruses from their laptop too. £30 again?

To be honest I'm not really in it for the money, I just want to charge what is reasonable.
 
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Normally I'd do it for a £10 (family/friends, free) as it's a simple fix & doesn't take much work, and show them how to do it next time.

If you're not in it for the money, then give them a good deal & show them a thing or two, they'll be more thankful overall.
 
It also depends on the virus, some of them are a major pain in the backside and can really eat up time getting rid of them.
Then if you need to wipe and reinstall it to get rid of a really stubborn one that's another good few hours.

Friends will normally drop the pc off with a bottle of JD or a case of beers, anyone else I won't even bother with it's not worth the hassle once they know you can do it you can never get rid of them.
 
Time taken on the actual task and time the device is doing it's own thing do not factor in a labour charge cost. I have often charged a customer £20 for a job that took me all of 10 minutes. When they protest the fee I inform them I am happy to put things back how I found them and refund it, normally that is when you keep your earnings.

The types of people who bemoan the labour charge parts of any trade invoice are normally folks who have zero experience of any form of trade job themselves. What they fail to see is I do not charge £20 for that half hour of work I did, I charge £10 for the time and £10 for the knowledge in my head of how to do the job. That is the key all trades revolve around, anyone can fumble about for hours and charge the earth but someone with skill and knowledge has a valuable commodity as such they should not feel guilty for charging for the service they provide.

Also be very careful of feeling you should not charge as much because it's a friend of a hamster brothers second cousin. If you are going to charge for a service and you believe the service you provide is equal or better than a similar service you should be charging similar fees to anyone and everyone, otherwise go in to charity work and save yourself lots of headaches. It is one thing to have a quick look at grannys pc and get her wifi running but before long you end up having to talk about all this stuff round dinner tables and folks are picking your valuable mind for free tech support, try that with an out of hours doctor or accountant and see how they respond.
 
Less than a couple of hours work in my opinion .. £15 tops. In this economy.. maybe even just a couple of cans of beer ;)
 
Once you do it for free, they expect it free in the future even if it is a worse job.

I usually do £20 if removing virus and fixing other issues, £40 for a full blown backup and reinstall of Windows.

A "friend" (utter scumbag who I hate) of my mother has constantly asked me to drive to her house, unplug, collect, return home with and then fix her PC on multiple occasions. I fixed a laptop for free as a favour when she installed loads of malware and viruses on it. Showed her how to remove it herself and avoid doing it again.

Every 3/4 weeks she's purchased a new Ebay special for £60/70 and has managed to riddle it with so many viruses Windows corrupts.
 
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