How often to BT update new line details?

Smokes

Smokes

Smokes

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18 Oct 2002
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Hi, right just I have just bought a brand new house and had to have a new line installed. This took an age to sort out and eventually had to go direct to BT's ceo to get it sorted but its in now.

Now the exchange is adslmax enabled and is only 200 metres away from my house. When putting in my number though its coming back with this

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a line rate up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.Our initial test on your line indicates that it is VERY UNLIKELY your line will support a reliable broadband service, with current technology. However, an order for 250Kbps broadband speed will still be accepted, but an engineer may need to visit who will, where possible, supply the service.
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Next door had a new line put in at the same time too but there number isn't recognised yet. On the samknows website, its showing my house as 3.5km away from the exchange and is completly wrong, but still comes up with this 1mb rubbish. Next doors number however says max 6.5mbps on sams website :eek: Another house that was built before ours on the same estate is showing max 4.5mbps on various isps sites :confused:

So I'm presuming my new number was assigned to a house somewhere in the hills, but every provider I phone say the same thing, "It's says max 1mb but more than likely 256kb, so thats what you will get" :(

Phoned BT and just got the monkeys reading the same script off the screen. I tried doing the 17070 number to find out the line length but this seems to require a pin now to use it.

Anyone know how long BT take to update their databases? or can anyone suggest anything? I need this line to be faster than 2mb because I work from home, and was one of the reasons I chose the house.

Oh and the lines isn't dacs, I made sure of that when in contact with BT's ceo

Thanks in advance :)
 
although you live only 200m away from the exchange your line might be not take a direct route to the exchange. I know someone that had a line that went off over a mountain and back to the exchange and he got aroung 1meg max
 
The checker is not always correct in anycase.
According to the checker I should get 1/2MB, where as I`m currently downloading at 4MB !
 
dangermouse said:
although you live only 200m away from the exchange your line might be not take a direct route to the exchange. I know someone that had a line that went off over a mountain and back to the exchange and he got aroung 1meg max
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Yeah I thought might be the case, but its a brand new line run from my house direct to the exchange (so I was told by the engineers on site) Its 3 days since its been active now so will give it till monday. Anyone know what department is best to phone to get an idea on actual length of the line? or possible potential speed of the connection? Can they test this before an order is put in?

Thanks :)
 
yes have same problem already have asdl line coming in to house 512k on the checker only, but real world speeds 4meg plus. had a second line put in just for telephone calls only no adsl but on the checker it say it can do 3meg adsl speeds. i think BT are full of it and not only that they just don`t care and don`t have do they. :mad:
 
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