how to contact Amazon seller.

bigmike20vt · 30 Oct 2022 at 19:18

I have been looking at the Amazon account and unlike eBay I can't find a way to contact the Amazon seller.
it was an elf on the shelf kids present and it arrived not in any packaging so my lad saw it.

a massive address label was stuck on the front and I don't see how I can cleanly get it off

and there is a big rip on the spine of the box.

the only option I can find on Amazon is to return and refund in 5-7 days. I *could* do that but it's a pita to return and not only that I would rather contact someone and explain to them what a daft idea this is for a children's present. I don't want to order another and it arrive in the same way.

as it is I will probably keep it and do my best to sort it out..... but my point is I want to contact the seller to give a heads up that it is unacceptable.

anyone any ideas ? I literally can't find a way to get to a human on the Amazon app for this order.

jpaul · 30 Oct 2022 at 19:56

amazon web site (is that different to app ?) you can usually contact seller, send photo, which would be monitored by amazon (like the ebay analogue) and, frequently a telephone # too.

I've contacted seller before and they made a partial refund on a misrepresented item (demand that for your damaged packaging, say) , can often find they have a real world shop and dedicated web-site too.

BUDFORCE · 30 Oct 2022 at 20:29

Amazon are really bad for this in my opinion, had two bad experiences with Amazon third party sellers, out of not many more transactions than those.

I don't buy anything from Amazon now unless it's sold by Amazon, even then I don't use Amazon often, for other reasons.

eBay has much better controls in, I have used eBay for years lots of times, and had very few issues, the few I did have were sorted quickly.

Good luck getting this sorted though, hopefully lesson learned.

dlockers · 30 Oct 2022 at 20:30

Hi mate,

I suggest you crack on with your life.

Thanks,
dLockers

Reuben klang · 30 Oct 2022 at 20:46

BUDFORCE said:
I don't buy anything from Amazon now unless it's sold by Amazon

Bingo.

Vanquish-Storm · 30 Oct 2022 at 21:04

BUDFORCE said:
Amazon are really bad for this in my opinion, had two bad experiences with Amazon third party sellers, out of not many more transactions than those.

I don't buy anything from Amazon now unless it's sold by Amazon, even then I don't use Amazon often, for other reasons.

eBay has much better controls in, I have used eBay for years lots of times, and had very few issues, the few I did have were sorted quickly.

Good luck getting this sorted though, hopefully lesson learned.

Amazon themselves just stick labels on product boxes. I would say they do it more than none FBA 3rd party sellers.

Was it fulfilled by Amazon?

bigmike20vt · 30 Oct 2022 at 21:20

Vanquish-Storm said:
Amazon themselves just stick labels on product boxes. I would say they do it more than none FBA 3rd party sellers.

Was it fulfilled by Amazon?

I just looked you are right and on top of that it does actually say in very small print if you want it properly packaged you have to specifically request it . I guess they will say it is on me then (although that only covers 1 of the 3 issues, the damaged box as well as it being impossible to removed the packaging details without destroying it

thanks for the info.