How to end your contract.

ck88 · 7 Jun 2011 at 13:54

Well my contract with Orange ends on the 22nd August, and they're not matching a deal on the phone I want.

I've never ended a mobile contract before. In the past I've just upgraded over the phone.

So how do I go about it? Do I just let the contract run out or what?

Do I need to tell them that I want to end my contract?

What happens when it goes past the 22nd August? Rolling month by month?

I want to keep the same number so I assume I get the PAC code off them for my contract (yeah I know, good luck with that :rolleyes:

) Then transfer it either straight to another contract which isn't Orange, or to a PAYG sim and then onto my new contract when the time comes.

Do I do that before the contract runs out or after the 22nd? It's all a bit confusing :confused:

4T5 · 7 Jun 2011 at 13:59

I'd ring them on July 21st & tell them you want to cancel.

tom_e · 7 Jun 2011 at 14:00

Do it a month before your next bill date to stop you having to pay an extra month, just drop them an email asking for your contract to be cancelled as of your July bill and that you want your PAC.
You may have to do it in a letter but the same process applies and yes if you let it go past the end of the contract it will become a rolling contract with 30days cancellation notice needed.

Edit: phoning works to I just prefer email avoids having to deal with call centers.

ck88 · 7 Jun 2011 at 14:18

Awesome, I think I'll just phone them on the 21st July, I don't mind talking to the call centers, It's quite comical at times. Hopefully when I call to cancel they'll just offer me what I want and not mess me around, otherwise it's tata to Orange.