How To Factory Reset Sky Terabyte Box

[Vern1961]

Our Sky HD box has been playing up terribly the last few days (it's the Samsung 1Tb model). First of all, all the recorded programmes disappeared, came back after switching off overnight but now very sluggish, not playing back properly and three recordings last night all failed or part failed.

We are going to try the rebuild procedure which we found on line, but is there a way of doing a complete reset or HD format or is that something only Sky can do?

I'm loathe to pay the £65 call out charge if I can at all avoid it, as IMHO it's a cheek - paying for someone to come out to fix/swap out equipment that you need for their service that you're subscribing to!

 

[vintage-x]

press services on remote .then go to settings .then press .0.0.1 then select on remote for new epg

for old epg press services type 4.0.1.select the full system reset


full system reset if cant access the menus (you will lose all recordings)

turn power off at mains . then on front off box hold down . left and right buttons in the dail area .hold and turn power on . the play lights up press select on box not remote .and let go off buttons now wait up to 5 mins

software download for buggy boxes

turn mains off to box . and hold down the backup button on the box .turn power on to box . and wait for all lighs to come on .if all lights come on let go off backup.
and wait for the box to reboot you know when all lights go out .

( please note if you have a lcd or plasma tv or older tv you may get screen burn from the logo off the software update so best turn tv off when doing this )

full system planner rebuild ( for slow epg missing listings ect)

press services on remote then go to settings then press 0.0.1 select on remote
for new epg then planner rebuild ..

for old epg press services then 4.0.1 select on remote then planner rebuild
(you will not lose any recordings or listings)

 

[Vern1961]

Regretfully tried all that and the box didn't respond to any of it, holding the buttons down etc. no lights appearing on front. We have now bowed to the inevitable and called for a Sky Engineer, after a bit of persuasion on my part they agreed to waive the £65 callout charge, as I pointed out if they didn't fix it we would cancel our subscription and go to Freesat or Virgin.

 

[vintage-x]

Hope it goes well for you. I have had a normal sky box a pace sky+ a thompson sky Hd and now the amstrad 1tb box and out of all of them the 1tb box has been the most stable not to mention the fastest