Soldato
- Joined
- 27 Dec 2005
- Posts
- 17,316
- Location
- Bristol
I'm doing a site for a client who aren't technically minded at best. They've got a domain which was bought via BT (they think, as part of some business startup thing from what I can gather) and then some hosting from another company who they now hate.
As a result I'm providing their new hosting and I've also developed their new website.
Trouble is getting them to give me the domain registrar login details so I can change the nameservers is like getting blood out of a stone. They don't know who registered it let alone what the login is. The domain is cliftontimes.co.uk.
A quick whois shows the registrar etc as:
Registrar:
Register.com Inc t/a British Telecom [Tag = BTNAMES]
URL: http://www.btconnect.com
Name servers:
dns01.gpn.register.com
dns02.gpn.register.com etc
The client's just sent me an email entitled "Domain Details" and all it contains is "cliftontimes.co.uk password enter1" (password changed for here
). I've tried that on register.com (although I assume that's the other hosting) and BTConnect to no avail and also substituted in one of their BT email addresses for the username on BT.
I'm just at a loss as to how else I can explain to them what I need and how to get it. They've already emailed me their old FTP details about 5 times thinking that's what I want despite my constant explanations otherwise. Arggh!
As a result I'm providing their new hosting and I've also developed their new website.
Trouble is getting them to give me the domain registrar login details so I can change the nameservers is like getting blood out of a stone. They don't know who registered it let alone what the login is. The domain is cliftontimes.co.uk.
A quick whois shows the registrar etc as:
Registrar:
Register.com Inc t/a British Telecom [Tag = BTNAMES]
URL: http://www.btconnect.com
Name servers:
dns01.gpn.register.com
dns02.gpn.register.com etc
The client's just sent me an email entitled "Domain Details" and all it contains is "cliftontimes.co.uk password enter1" (password changed for here
). I've tried that on register.com (although I assume that's the other hosting) and BTConnect to no avail and also substituted in one of their BT email addresses for the username on BT.I'm just at a loss as to how else I can explain to them what I need and how to get it. They've already emailed me their old FTP details about 5 times thinking that's what I want despite my constant explanations otherwise. Arggh!
.