How to get Windows to tell me which audio chipset I have (crackly sound)

almoststew1990

almoststew1990

almoststew1990

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I have an Acer TravelMate B118-M laptop. I have reinstalled Windows on it but it has a crackly audio problem. I don't remember this being a problem before I did a clean intall of Windows so I assume it is a driver issue. I am trying to download the correct driver but I can't find what specific audio chipset I have to download the correct driver. I was hoping to download the up to date correct drive for the specifc chip from somewhere like the ever useful https://www.realtek.cz/realtek-audio-drivers.html

The Acer website for this laptop doesn't have newer driver for Windows 10 than what is already installed (dated 2019). The manual for hte laptop does not identify the chip.
At the moment the Device Manager says "Speakers (Realtek)" and the driver is from Microsoft dated 2019.
HWInfo calls it "Intel Gemini Lake SoC - Audio" which I assume is the HDMI audio not speaker / 3.5mm audio.
DXDiag finds a realtek driver RTKVHD64.sys ver 6.0.9008.1 dated 2020.
DXDIAG Hardware ID is INTELAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1025129@REV_1000

Can anyone tell me how to find the specific audio chipset?
 
This isn't going to be too much help, but...

How did you reach the diagnosis that it is the drivers that's causing the crackly sound and not something else? Usually crackly sound is either a hardware fault rather than software/driver related when it's picking up interferrence or the connection isn't solid (or it has developed a hardware fault like a frayed cable or cable pulling away from the jack, etc).

Unless if you mean the crackly sound produced is lagged/laggy from what you're doing? That might be more software related at that point.
 
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