How to handle eBay buyer situation

DannyW

DannyW

DannyW

Man of Honour
Joined
31 Dec 2005
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Hi - I am sure this has been asked many times so apologies...

I sold an expensive cassette deck on eBay, I posted it but it was only 50 miles away - If that was me I'd have collected it

Anyway I got an email this afternoon saying it has turned up bent smashed damaged not working ect..

He asked me if it was insured - which it wasn't, It was packed very well - A box within a box with foam and the bigger size bubble wrap. The damage he's describing sounds very un-realistic


Anyway I asked him for pictures and sent him my email address and mobile number (Still waiting for reply)

He has excellent feedback (1000+) and looks like a decent enough family man on Facebook (yep stalker)

I actually rebuilt and serviced the deck and all the circuit boards are marked in ways I will recognize, I also swapped the belts in the transport so will be able to spot that too. When I got the email I was very tempted just to jump in the car and go see but the Mrs talked me out of this

So what happens next?
 
Prepare to lose your cassette deck and be out of pocket when he places an ebay claim. Sorry but you were foolish not to insure it.
 
DannyW said:
[...]I sold an expensive [...]He asked me if it was insured - which it wasn't [...]
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Honestly, why?! Every single time of these threads pops up, they've not paid the extra £5-10 for the insurance :(

What happens next is that eBay refund him, taking the money out of your bank account or leaving your PayPal in the red. You can get him to send it back, but even if you know he's sent a different one back, your problem is proving that to ebay
 
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Never underestimate a couriers ability to bash a package up.

I've ordered things that are strong to begin with yet even with plenty of packaging have turned up in a condition that I can only assume is down to the courier using my parcel as a speed bump in the depot.
 
I didn't insure it to be deliberately cheap, I just figured it's tracked how can it get lost, and I packed it very well.

It was myhermes - I've used them around 100 times in the last 12 months. Also most the items I receive is with them, and never had a problem until now.

Guess I was riding a ticking time bomb really.

Learned the hard way.
 
DannyW said:
I didn't insure it to be deliberately cheap, I just figured it's tracked how can it get lost, and I packed it very well.

It was myhermes - I've used them around 100 times in the last 12 months. Also most the items I receive is with them, and never had a problem until now.

Guess I was riding a ticking time bomb really.

Learned the hard way.
Click to expand...

Define expensive? Is this like £100 or £500? To get insurance like that you'd be paying £10 or £15 extra, sadly you don't get to only pay insurance on the parcels that get damaged, you pay on all of them, so given you have sent a hundred parcels you'd be out of pocket by £1000 to £1500 right now.

If you've lost £500 on this, then you are still up by £500 to £1000. Insurance isn't free.
 
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