Wondering if anyone can shed any light on an issue I've had when backing up and restoring Email, accounts, contacts etc to a fresh OS install on my wife's PC?
What happens is I go through the 'Export to a file' part when backing up Outlook 2010 and it backs everything up to a PST file.
I then format her SSD and reinstall Windows (8.1 currently) then once its all good to go, I install Microsoft Ofiice including Outlook 2010. It's at this point, just before trying to restore from the backup PST I've made that I'm unsure as whether I'm going wrong. How do I then get her email account and all her email sent and received messages back into Outlook without ending up with the backup going into a separate folder on the left side folder pane called 'Data File'? All I want to see on the left side pane is her single email account and within that I want to restore all her email into the same folders. But this never happens. I always end up with her email account set up as you would expect, showing at the top of the left hand navigation pane but after restoring the backed up PST, the 'Inbox', 'Sent', 'Deleted' folders in that part of the navigation pane have nothing in them and underneath that list of folders there is a separate folder structure displaying as 'Data File' or 'Imported Folder' (can't recall which) which all her restored email is sat in.
I'm not sure I've explained that particularly well!! Should I maybe be just copying and pasting the backed up PST into the folder of the fresh Outlook install instead of going through the 'Backup' and 'Restore' function within Outlook itself?
What happens is I go through the 'Export to a file' part when backing up Outlook 2010 and it backs everything up to a PST file.
I then format her SSD and reinstall Windows (8.1 currently) then once its all good to go, I install Microsoft Ofiice including Outlook 2010. It's at this point, just before trying to restore from the backup PST I've made that I'm unsure as whether I'm going wrong. How do I then get her email account and all her email sent and received messages back into Outlook without ending up with the backup going into a separate folder on the left side folder pane called 'Data File'? All I want to see on the left side pane is her single email account and within that I want to restore all her email into the same folders. But this never happens. I always end up with her email account set up as you would expect, showing at the top of the left hand navigation pane but after restoring the backed up PST, the 'Inbox', 'Sent', 'Deleted' folders in that part of the navigation pane have nothing in them and underneath that list of folders there is a separate folder structure displaying as 'Data File' or 'Imported Folder' (can't recall which) which all her restored email is sat in.
I'm not sure I've explained that particularly well!! Should I maybe be just copying and pasting the backed up PST into the folder of the fresh Outlook install instead of going through the 'Backup' and 'Restore' function within Outlook itself?
