Soldato
- Joined
- 26 Aug 2012
- Posts
- 4,449
- Location
- North West
I arranged a parcel for Door2Door with DPD.
It got collected all good yesterday. Today I got a text saying they will come and collect it today, even though they have already collected it. When I look at my orders online it just says a redelivery request made every hour for last 16 hours, but no explanation of what this means as the item has been collected and scanned in at the hub but delivery was never attempted (as expected as only picked up yesterday).
I try calling the number but after saying they are putting me through to an advisor, the line just drops every time. Try live chat and no human responds. Seems they have no real way to get through to them? Poor driver is going to be driving miles to pick up something that isn't even here.
Anyone found a way to get through to a human?
It got collected all good yesterday. Today I got a text saying they will come and collect it today, even though they have already collected it. When I look at my orders online it just says a redelivery request made every hour for last 16 hours, but no explanation of what this means as the item has been collected and scanned in at the hub but delivery was never attempted (as expected as only picked up yesterday).
I try calling the number but after saying they are putting me through to an advisor, the line just drops every time. Try live chat and no human responds. Seems they have no real way to get through to them? Poor driver is going to be driving miles to pick up something that isn't even here.
Anyone found a way to get through to a human?
