How would I go about rma-ing my tft?

[Jimbo]

I was bought a samsung 930bf from overclockers at xmas but it has some nasty light bleed across the middle of the screen.. so who do I need to contact for an rma, ocuk or samsung?

 

[Jimbo]

Thanks very much for the help guys,


I'll contact ocuk first for some advice and then maybes Samsung.
I have done an exchange with samsung before when my old 181T popped, it was smooth. I wasnt sure though as this was still in the first year here.

With regards to pictures I'll try and get a good shot or shots of it posted. It kind of goes all the way accross the middle of the screen and it stands out more when your playing a game, like oblivion for instance.. the darker bits in the caverns, its horrible.

Anyhow cheers, I'll keep you all posted.

P.S.

Thanks for that Samsung number Bitboy.

Edit:
I hope the replacement has no dead pixels or bleed.

 

[Jimbo]

Sorted guys..

I just been on the phone to Samsung, it was quite funny.. I was talking to some girl and she treid to tell me it sounded like user damage! lol and said this sort of problem isnt normally covered under the warranty.. well I wasnt having any of that. I was polite and explained a bit about lightbleed, she seemed a little puzzled by it all.. anyway upshot is they are coming out to replace it with a different one. This I expect will be a refurb, I just hope it's ok.

Result.

Thanks all.

 

[Jimbo]

Last time I got a refurb of Samsung, you could tell it wasnt a new tft. HP do the same, any printers / all in ones they replace are refurbs. I just hope the replacment coming isnt worse than the one I have at the mo, but thats the gamble I guess.

 

[Jimbo]

Got my replacment 930bf by the way, and there is 0 dead pixels and 0 bleed.. in fact its so beautifull I could weep.