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How would you feel if...?

Egon

Egon

Egon

Soldato
Joined
9 Jan 2003
Posts
6,801
Location
Darlington
Having recently just had my EVGA 8800gts 320mb die on me it made me realise that when I replace it I probably won't go EVGA again EVEN if there RMA service turns out to be first class. I don't know if thats wrong or right of me, its just how I feel.

So, how would you feel...
Would it put you off buying from that company again even if the RMA service was excellent, so you then buy your next card from another manufacturer?
Or
Would you buy your next card from them because you know their customer service is top notch and if you had another problem then you know it would be sorted quickly?
 
I know I'll avoid asus and gigabyte in the future.
Both have a poor and slow rma service.
Asus rma's take 4-8 weeks and gigabyte took 4 damn says to reply to a support message, and even then gave me a complete useless respoonce and didn't reply to 3/4th of my questions, and spoke very poorly english...

I'll prolly buy Evga next time.
 
snowdog said:
I know I'll avoid asus and gigabyte in the future.
Both have a poor and slow rma service.
Asus rma's take 4-8 weeks and gigabyte took 4 damn says to reply to a support message, and even then gave me a complete useless respoonce and didn't reply to 3/4th of my questions, and spoke very poorly english...

I'll prolly buy Evga next time.
Click to expand...

Do you write very poorly englishy?
 
Yes, I'm 16 and english is my 3rd language...


Example of gigabyes reply in 4 days :

''Hello,

As to your issue, please note that the VGA FAN spins sometimes fast, and sometimes slow. This is normal. When VGA temperature rises, VGA FAN will spin fast. On the other hand, VGA FAN will spin slow.
Please, to try with other power supply, and also please use the latest Bios version for your MB.
Thanks!

Best Regards ''
 
one failure wouldn't put me off a company as hyper says, how-ever, many reported failures would.

I will probably never buy ASUS after i did a whole lot of reading up on the striker extreme - put me right off

I have heard that Evga have one of the best customer services, and if i could, it would probably be the brand i would stick too.
 
All they do is shove a sticker on the card and send it your way with a nice bit of paper that says 'if it breaks, send it back - valid for x years'. Now, on the other hand, if their RMA service was crap, that'd probably put me off.
 
Hardware failures are unavoidable, a GPU is a stupidly complex bit of kit.

As above, if the return is done well I'd actually be more likely to buy from them again.
 
I guess i'm in the minority then, maybe it because its the first time i've ever had to RMA something. Maybe i'll change my mind if they ship me a G92 back as a replacement ;)
 
I always send the stuff back to the shop I get it from and let them deal with the RMA, I've never had something go back to the manufacturer, all my RMAs have been dealt with in shop and I've always had excellent RMA service so it's not something I've ever really considered.
 
howiepoohs said:
Do you write very poorly englishy?
Click to expand...
You could see he lived in the Netherlands before he even replied.

A 16 year old that knows 3 languages gets respect from me.

As for me, I would buy from them again if their service was good. Dell are a good example for me, 3 laptops later they are still willing to help out with my problems. :)
 
It would depend on how quickly the fault arose and what the fault was.

If very early on :-

If ,say, a graphics card then it would tend to dent my confidence but probably o'k to buy again ; another failure at an early stage would probably mean I would not buy again.

But for something that took out another component e.g PSU failure killing motherboard would not buy from co.again. TBH if a PSU does fail would probably avoid that co. in future unless new product with ace reviews.

If a few years old , been overclocked etc :-

am a bit more forgiving EXCEPT when it concerns an item failing and killing something else on way e.g psu


The above principles are true for me even if the rma procedure is good.

If the procedure is poor will probably not buy again unless I hear much improved etc.( true to say that the fact a co. (& its rma procedure)is good one day does not mean it will always remain so unfortunately)

Got to praise at this point my most recent rma experience with Creative(2yr warranty with 3mths remaining) - e-mail explaining speakers not working; response within 24hrs asking for a bit of backgound and copy of invoice; after providing answers they advised sure it was sub-woofer which they had shipped to me (no request for return of 'faulty'unit etc); 72hrs later new sub- arrived from , if mem. serves correct Holland and up and running again in full working order. Very happy & the fact the unit had failed was no longer a problem for me ; in a way the good rma did wipe the slate clean.

Note to self - stop rambling:D
 
EgonSpengler said:
Having recently just had my EVGA 8800gts 320mb die on me it made me realise that when I replace it I probably won't go EVGA again EVEN if there RMA service turns out to be first class. I don't know if thats wrong or right of me, its just how I feel.

So, how would you feel...
Would it put you off buying from that company again even if the RMA service was excellent, so you then buy your next card from another manufacturer?
Or
Would you buy your next card from them because you know their customer service is top notch and if you had another problem then you know it would be sorted quickly?
Click to expand...

No it would not at all in anyway.

EVGA do not make the card. NVIDA do. Evga put their sticker on it and overclock it. EVGA has by far the best customer support with freely upgrading peoples hardware if there are new revisions out etc. Their rma service is by far the bset as well.

If the card dies it was just a dodgy card made in the NVIDA factory.
 
I bought an x1950pro form ocuk, and it turned out to be faulty (not broken though). i sent it back and although the RMA took a week, it was no where near as grim as some of the other RMA horror stories i have heard. i'm very pleased with the service and because the customer service was so good it makes me want to buy more stuff from here if only i had the money :(), not put me off buying from them.
 
Lightnix said:
All they do is shove a sticker on the card and send it your way with a nice bit of paper that says 'if it breaks, send it back - valid for x years'. Now, on the other hand, if their RMA service was crap, that'd probably put me off.
Click to expand...

What he said, exactly as I was going to say.
 
EgonSpengler said:
Would it put you off buying from that company again even if the RMA service was excellent, so you then buy your next card from another manufacturer?
Click to expand...

Possibly, although cards dying are a fact of life. If it happened to me more than twice though i'd start trying to avoid them. I'm far more likely to avoid a company for shocking RMA service.

Would you buy your next card from them because you know their customer service is top notch and if you had another problem then you know it would be sorted quickly?
Click to expand...

Yes, without a doubt. I've had to RMA one card to BFG and it was replaced in a couple of days. Then again, both Connect3D and Powercolor have shafted me when a card has died, and will NOT be getting my custom ever again.
 
My Corsair 620HX went pop. Got it replaced for a brand spanking new unit, and clagged it back in when i got it. Depends on the brand tbh. Plus, i paid a LOT of £ for the PSU.
 
Well i know that next time im going to be buying from BFG as opposed to PNY due to BFG's RMA service, may be changing to a 3870 or other ATI card though.
 
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