HP Firefly Poor WIFI

Gwyn · 26 Apr 2023 at 17:01

Hi there

My new work laptop is a HP ZBook Firefly 14" G8. Ive had it for about 3 months now and the WIFI is really bad on it. The range and speed are very poor.
I was using a Dell Latitude which was way better in terms of the WIFI. I have full fiber 900meg and over WIFI, it struggles to get over 100 meg. Also the range is terrible.

I am currently sat in a hotel room, my iphone 12 pro has full WIFI signal and speed test gives it 94 meg down and 18.6 up. The lap top has 2 bars and a speed of 36 up and 18 up.

Its running windows 11 pro and all up to date.

Any ideas?

Thanks
Gwyn

Gwyn · 10 May 2023 at 15:37

Hi, thanks for the replies.
The adapter is an Intel Wi-Fi 6 AX201 160MHz

By the looks of it, to remove the bottom would require me to remove the who panel. Not ideal as its a work laptop.

Gwyn · 10 May 2023 at 15:41

Ok thanks. I love the laptop, just wish the wifi was better.

Gwyn · 10 May 2023 at 16:20

Minstadave said:
That's a decent card, upgrading that won't help. It must be the antenna arrangement on the laptop itself.

Only thing that would be an easy fix would be a USB external WiFi adaptor.

Ok thanks. I will have a look at them

Gwyn · 10 May 2023 at 20:17

Mujja said:
If the laptop still has warranty log an issue with your internal IT. It could be your laptop has a faulty antenna.

Check HP forums for comments from owners of the same model.

You don't really want an ugly WiFi dongle sticking out of a USB port. You may also need admin permissions to install the adapter and drivers.

Thanks for your reply. I have done some searching and looks like it’s not just me having this issue. I will talk to IT and see what they say