HP Microserver Gen10 CPU issues

[Carl Allen]

[/URL][/IMG] Hi Folks,

I am hoping that you can help with an issue I am having with my new HP Microserver Gen 10. Apologies if I am posting in the wrong place.

The microserver CPU is constantly running at 100%. It occasionally dips but normally is maxed out. I have build the server from new using Samsung SSD drives in a Raid 1 configuration initially. I have also tried the following.

1. Single SSD with windows 10 Pro

2. Single SDD with Server 2016

3. Raid 1 with Server 2016.

4. Single SATA with Windows 10 pro.

I have updated the firmware. I have downloaded all the latest drivers from HP's portal.

I have tried to get support from HP but they are providing one excuse after another to explain why they cant support the server. Currently the server is about a month or so old.

HP Support responses..

1. Windows 10 isn't supported.. ( Despite having windows 10 drivers for this server on their portal)

2. SSD drives are not supported

3. SATA drives are not supported unless they have HP branding. ( The Gen 10 is being sold on Amazon with Western Digital drives included)


We have tried killing of several services in Windows 10 as per articles that we have found online. We have set the Virtual Memory to refresh on reboot.

None of the above have achieved anything.

As a result of the CPU running constantly at 100% the system is unbearably slow and cant be used to run even the most basic of tasks.


It looks like we have been left holding an expensive tin box.

Any help or advice at this point would be greatly appreciated.

Kind Regards

Carl

 

[Carl Allen]

Just to clarify.

The process list shows no process taking up a large amount of cpu cycles. This is of course one of the first things we checked and had the solution been this simple I would not have posted. Three of my engineers have worked on this issue extensively and I can confirm that no 'floundering' was involved in our diagnosis of the issue..

 

[Carl Allen]

Hi Folks

Can someone advise on the best way to upload images to this forum. I would like to share the screen dump of my resources showing the CPU at 100% and also showing a list of processes all taking no resources.. kind regards.