Huyandai w240D kaput ?

[Stupido]

Think that my lovely huyandai w240d-pva died on me yesterday.

The blue light comes on but the screen stays black. I tried connecting it using hdmi rather than dvi cable and same result.

i conected it to a different pc, still stays black.

i have connected my old Neovo f-419 to my 5850 and have the w240 attached.

Viewing catalyst center via the neovo shows that the w240 is detected. It is detected on a hdma and dvi cable. I can also change the resoultion and refresh rates via catalyst. but noting i do makes an image appear on the w240.

wondered what would be the most likey fault based on the above. the w240 doesnt appear to be totally dead, it just wont display any image.

I purchased this monitor in september 2008. so it has lasted just under 25 months. 11 months left on the warranty .

 

[Stupido]

It seems that a lot of posters on this forum have had problems with warranty repairs for huyandai care of repair tech.

my emails to repairtech went either unanswered or auto " away from the office" reply. I finally got to talk to someone today and sent them my invoice . now awaiting a call or email to arrange collection.......

So i bit the bullet and ordered a new 24 Hp monitor. Hopefully the HP will last longer than 2 years .using my old Mitsubishi 22 inch CRT monster in the interim. Bought the Mitsu back in 1998 for £500 . 11 years old and still going strong !

 

[Stupido]

huyandai have really dropped a clanger here. I really liked my w240d . but the poor warranty situation means that i will never buy another huyandi. If they ever do reenter the
monitor market they have lost a lot of potential sales by their warranty fiasco. 2-4 months with no screen is not much of a warranty. Pretty much forces people to buy a new 24 inch screen .

on a more positive note i recieved my HP ZR24w today and i am pretty happy with it. I was sorely tempted to grab a philips 240PW9EB which uses the same panel as the HP LP2475W and is £100 cheaper. However some google searching didnt show too many positve reviews of philips aftercare. So i went for the HP. hopefully no warranty nonscence if it ever goes wrong.

 

[Stupido]

so 14 days after repair tech pick it up i still havent had any contact from them. Not even an email confirming recipt of the monitor or anything letting me know what is going on.

i called repair tech today and they tell me that an inverter and a tft panel is on order but they refuse to give me any timescale for the repair turnaround , all they will say is that the parts are on order. I am a little worried that they said TFT and not specifically PVA panel.

i suggest to them that they must have some idea on how long parts take to get to them but they will not budge from their unhelpfull attitude.

pretty useless warranty to be honest.

 

[Stupido]

so its 2 months now since repairtech took teh screen away. i called them today same old, parts are on order , no idea when we wil get them line.


hi seph

are you saying that you have recieved it back from repairtech after 3 months and it hasnt been repaired or that the repair has failed or that they were unable to repair it ?

 

[Stupido]

Worth pointing out that Hyundai and Repair Tech are not the same thing. Hyundia simply pay Repair Tech to deal with warranty returns. So sure you could blame them for hiring a poor company, but you can't really slate Hyundai CS when it is not them you are actually dealing with.

Repair tech and Hyundai are both at fault in this situation. repair tech standards seem pretty low with lots of people saying they received their monitor back still faulty or it re-developed a fault very soon after getting it back.

Hyundai are very well aware of the inherent defects of this monitor. There is a very obvious pattern with this monitor failing for many people at approx 18-24 months. Hyundai wont send any stock of replacement parts to repairtech.

In my particular case repairtech have ordered parts from Hyundai over 11 weeks ago. repair tech tell me they have no way of knowing when the parts will arrive as Hyundai wont tell them. Bearing in mind that the main failures with this monitor, is screen or inverter, why wont Hyundai ship say 50 of each to repairtech and then ship another batch when repairtech stock drops to 10. Thus avoiding every warranty customers 2-4 months delay .

looks like they prefer to leave customers for 2-4 months with no screen.


of course i have no way of knowing if repairtech will actually fix it properly even after they get the parts.

 

[Stupido]

I called repairtech again today. They have had the monitor for 3 months now.
they tell me that it is still on hold awaiting parts.

I asked them if the parts have shipped and they say they cannt tell me and wont tell me.

Eventually i get to talk to a manager who says the same thing but agrees to pass on an email to huyandi/repairtech head office whatever that is. in addition i asked repairtech to confirm that it will be a replacement pva panel and they say they dont have that information and cannt supply it.

repairtech say they have been chasing huyandai for the parts non stop. i ask repairtech for a copy of their emails chasing huyandai. Repairtech say they cannt and wont supply this.

SNAFU

 

[Stupido]

hi seph. sorry to hear of the problems that you are having.

i had the same issues as yourself and they also sent a TN-film rather than a PVA. this was despite me mentioning to them many times it should be a PVA during many telephone calls , i also sent emails saying the same also.

So it would appear that repairtech just put in TN-film panels and either hope that customers dont notice, or get so fed up with 4 month turn arounds that they just put up with it, or they really dont care if customers notice.

Either way it is deception.Repairtechs practices and standards are very low indeed.