Associate
I could do with some advice with my new Whyte Portabello which i've not had much luck with so far.. sorry if I drone on a bit, been a long process getting this bike.
Basically the Tektro Auriga disk brakes are making this noise (not my video but exact same noise):
Both front and back are doing it but front is worse, the whole fork and frame vibrate with light - medium break force and it's really loud!
I bought it about a month ago from a shop near work in Westminster (would rather have bought from shop local to home but had no choice as it was last in the range 'special order' direct from manufacturer). When the shop finally got it delivered they informed me the front fork had a defect (threaded eyelet for mounting mudguard) so I should bring the bike back in a few days to have it swapped out when new fork arrives - fine.
I first noticed the noise quietly developing while riding the 9 miles to work/bike shop to get the fork swapped and I mentioned it to the guy in the shop. When I got it back he said they realigned the brakes and it's all good. I started riding it away and heard the noise coming back again after just a few metres so went back to shop and handed it over again. They said it was probably contaminated brakes and gave it a clean. Rode 9 miles back home and half way back the noise returned
So bought brake cleaner and tried cleaning everything myself, pads and all, but no luck so now I have to turkey gobble my way 9 miles back to the shop on Monday
So anyone have any ideas what the cause might be? How much responsibility do the shop have for making sure this is fixed, especially if it comes to replacing parts? I don't want to fork out money on new rotors or calipers for a brand new bike!
tldr; new bike sounds like a turkey. help?
Basically the Tektro Auriga disk brakes are making this noise (not my video but exact same noise):
Both front and back are doing it but front is worse, the whole fork and frame vibrate with light - medium break force and it's really loud!
I bought it about a month ago from a shop near work in Westminster (would rather have bought from shop local to home but had no choice as it was last in the range 'special order' direct from manufacturer). When the shop finally got it delivered they informed me the front fork had a defect (threaded eyelet for mounting mudguard) so I should bring the bike back in a few days to have it swapped out when new fork arrives - fine.
I first noticed the noise quietly developing while riding the 9 miles to work/bike shop to get the fork swapped and I mentioned it to the guy in the shop. When I got it back he said they realigned the brakes and it's all good. I started riding it away and heard the noise coming back again after just a few metres so went back to shop and handed it over again. They said it was probably contaminated brakes and gave it a clean. Rode 9 miles back home and half way back the noise returned
So bought brake cleaner and tried cleaning everything myself, pads and all, but no luck so now I have to turkey gobble my way 9 miles back to the shop on Monday
So anyone have any ideas what the cause might be? How much responsibility do the shop have for making sure this is fixed, especially if it comes to replacing parts? I don't want to fork out money on new rotors or calipers for a brand new bike!
tldr; new bike sounds like a turkey. help?