Hypothetical question about insurance claim process

Efour

Efour

Efour

Caporegime
Joined
8 Sep 2005
Posts
30,218
Location
Norrbotten, Sweden.
My mum's kitchen got flooded by washing machine long term leak, ending in burst pipe.

Insurance company will cover it and there's £250 excess to pay.

Is it normal to pay that money to the assigned contractor firm before they will do anything?

I'd always thought the insurance company will do all the financial side and that excess fee is paid to them on completion of job , then they square up with the contractor....

Any experience? I've never had to do a claim. Touch the proverbial wood.
 
I will tell her a majority of random people on the internet say this may be the case.....

Thank you for sharing your culture and life experiences with me.
You do your ancestors proud.
 
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