I'm not sure where I stand here, I've heard a few stories of streamline ignoring tickets that requested account cancellation.
Last week I sent a ticket enquiring about my domain ownership (never dealt with domain transfers before, didn't understand them). I didn't realise that .uk domains lasted 2 years and as mine expires next year I just wasn't sure who owned it and if I could transfer it. I made it clear that I was thinking about moving over to another host (Vida).
They replied this Monday explaining the domain expiration and that I could transfer it over whenever I wanted. They asked that if I still wanted to cancel my account to reply to the ticket confirming that I made the appropriate backups. I replied within a few hours that I no longer wished to stay with Streamline, that I had the backups and to not let my account renew (this is the only way to cancel).
So yeah, today (thursday) is the renewal day and according to Streamline they have renewed it (online banking hasn't caught up yet). I seriously cannot afford this, I'm in real trouble if they don't respond to my plea to cancel my account and refund me.
So, is there any legal spiel I should know if they throw me back a blanket auto renew email or anything? Just thought I'd prepare myself, because their support seems to take ages. They had Mon, Tue and Wed to stop my sub, that's enough time right?
Last week I sent a ticket enquiring about my domain ownership (never dealt with domain transfers before, didn't understand them). I didn't realise that .uk domains lasted 2 years and as mine expires next year I just wasn't sure who owned it and if I could transfer it. I made it clear that I was thinking about moving over to another host (Vida).
They replied this Monday explaining the domain expiration and that I could transfer it over whenever I wanted. They asked that if I still wanted to cancel my account to reply to the ticket confirming that I made the appropriate backups. I replied within a few hours that I no longer wished to stay with Streamline, that I had the backups and to not let my account renew (this is the only way to cancel).
So yeah, today (thursday) is the renewal day and according to Streamline they have renewed it (online banking hasn't caught up yet). I seriously cannot afford this, I'm in real trouble if they don't respond to my plea to cancel my account and refund me.
So, is there any legal spiel I should know if they throw me back a blanket auto renew email or anything? Just thought I'd prepare myself, because their support seems to take ages. They had Mon, Tue and Wed to stop my sub, that's enough time right?
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