Commissario
.... and Apple replaced the whole of the top section! I thought they'd just swap the panel but no, it was the entire top.
I had one dead pixel on my MacBook....
- Thread starter Feek
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Soldato
- Joined
- 6 Sep 2016
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and they certainly charged you for it. I'd have lived with one tiny dead pixel
You should have another look at the picture.
Soldato
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- 1 Oct 2006
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- 13,894
Everything is all sealed units these days. New screen means new top case and bezel + all associated camera/wifi gubbins. Need a key replacing on a keyboard? That'll be a whole new palm rest, trackpad, battery and I believe a speaker or two as well. In fact I think the only thing they transfer is the board.
I know this because the board is the only original part of my 2016 MBP work machine after two hardware calls (replacement LCD and a single key fault).
I know this because the board is the only original part of my 2016 MBP work machine after two hardware calls (replacement LCD and a single key fault).
Associate
Looks like it was an in warranty repair - so freeeeeeee
Soldato
- Joined
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Not really, where do you think the money for warranty repairs comes from?
Hint : High prices of the products themselves.
Caporegime
Apples quality control is second to none and their aftermarket care is excellent. I’m getting to the point where I don’t even mind paying if that’s the level of support you get.
Soldato
I know this because the board is the only original part of my 2016 MBP work machine after two hardware calls (replacement LCD and a single key fault).
Similar with my late-2013. New display after the coatings started flaking off, and new top case after a battery issue just before AppleCare ran out. The original bits are the logic board, SSD and the bottom panel!
The panels have been a whole lid replacement since the unibody construction in late 2008.
Agreed.
Yeah, no. The price of repair isn't going to be built into the price of the product in its entirety. Possible repairs are factored into the price in every product.
Caporegime
Had my entire lid/screen replaced due to staingate.
Soldato
Ask for £69 to be refunded as there’s no such thing as “Labor” in an English dictionary..... and Apple replaced the whole of the top section! I thought they'd just swap the panel but no, it was the entire top.
I bought my MacBook through the refurb store and didn't have to pay VAT on the price so I got a very good deal originally. The dead pixel was about half way down the screen and a couple of inches from the left and showed as a black dot on white backgrounds. It was really obvious!
Just pleased to have it sorted.
Just pleased to have it sorted.
Generally I'd agree with you but the Cambridge English dictionary says different
Soldato
This is why I continue to buy Apple stuff and why it annoys me that people continually go on about the price of Apple gear. When you get the customer support and the convenience of Apple stores I think the premium is worth it.
My girlfriend's dad bought his wife an iPhone 6 off ebay and it wasn't holding its charge, he took it to an Apple store to get the battery replaced and was perfectly willing to pay the charge and yet when they came back to pay they said they were replacing the entire device under the European directive and it was free of charge.
Google, Samsung and pretty much any other phone manufacturer don't give that level of support and definitely not same day support at that.
My girlfriend's dad bought his wife an iPhone 6 off ebay and it wasn't holding its charge, he took it to an Apple store to get the battery replaced and was perfectly willing to pay the charge and yet when they came back to pay they said they were replacing the entire device under the European directive and it was free of charge.
Google, Samsung and pretty much any other phone manufacturer don't give that level of support and definitely not same day support at that.
Deleted member 138126
D
Deleted member 138126
How did you manage to not pay the VAT?
It was put through a business.
I've had brilliant experiences with Apple support in terms of replaced kit. When the stuff directly effects my ability to earn money every day I really don't mind paying more for access to service.
They replaced my plastic Macbook (remember those?) twice, once out of warranty, due to the case degrading. Replaced my 2011/12 17" unit as the keyboard failed. Caused me a ton of pain as I was away in the US at the time working, to the point that I was going to buy a new one and return under their 14 day thing. They came up with the better idea of just giving me the US 17" unit. Keyboard was a bit different, but it got me out of a hole. Had to pop to a UK store to sign some warranty forms when I got back (dunno what that was about) but like I say, got me out of a hole.
Often the hardest part is getting a time slot for a genius bar! Even living in Central London, where there's tons of stores, getting a formal appointment can be a bit challenging.
They replaced my plastic Macbook (remember those?) twice, once out of warranty, due to the case degrading. Replaced my 2011/12 17" unit as the keyboard failed. Caused me a ton of pain as I was away in the US at the time working, to the point that I was going to buy a new one and return under their 14 day thing. They came up with the better idea of just giving me the US 17" unit. Keyboard was a bit different, but it got me out of a hole. Had to pop to a UK store to sign some warranty forms when I got back (dunno what that was about) but like I say, got me out of a hole.
Often the hardest part is getting a time slot for a genius bar! Even living in Central London, where there's tons of stores, getting a formal appointment can be a bit challenging.
I've had problems getting appointments at sensible times for an iPhone appointment but no issues when booking in for a Mac, generally can get next day at Lakeside (my nearest store).
Man of Honour
Pricey as they may be for their products, no company even comes close to Apple in terms of customer service when it comes to repairs/replacements.