i hate 3 !!!

cocker92 · 20 Mar 2006 at 14:12

well, i thought i would explain why i hate them.

i had a nokia 6680, which after about 8 months of a 18 month contract, (dec 05)started to freeze, not switch off and get cut off whilst using it amongst other things.
according to phones 4 u, their policy was to return it for repair. to cut the story short it had to be returned 3 times!!!
in the end, p4u, replaced the phone with a phone of my choice, i chose a 6280. placed the simcard from old phone into the new one and charged it. within 24 hours the phone wouldnt start up!! (i wasnt happy) :mad:

i took it straight back to the shop, and they couldnt believe it, and gave me a second replacement 6280, but they said dont put the simcard in as that might be faulty. they ordered one on 7th of this month. on 14th, still not received it, so went back to shop and complained, 3 hadnt sent one cos p4u hadnt informed them of the second replacement phone. this was done and they would send me a new simcard, of which im still waiting for!!!! (20th march)
3 have said they will refund one months bill, but i have lost interest in them now.
p4u have suggested reducing tariff to lowest and taking out a new contract with some of their good deals of the week..........i really dont know.....what you reckon????

cheers cocker92 :mad:

cocker92 · 20 Mar 2006 at 14:44

they suggested a t-mobile contract and showed me a samsung d600. i think it was £160 or 180 monthly allowance and 3 cashback payments of £70, at 6-12-18 months.

cocker92 · 21 Mar 2006 at 13:40

squawkBOX said:
A few things, firstly the phone has been faulty so it has been exchanged. Can I ask why you are requesting a replacement USIM? As its very unlikely that it would have been causing the fault, the main reason being is that there is a few 6280s which have been having issues.

I also hope that Phones4U are covering the cost of the replacement USIM £15+VAT which it is essentially not needed. [unless the charge was waved]

From the point of order, a replacement USIM usually takes 3 to 5 working days to arrive at a customer's address (dependant on the nice people at Royal Mail).

Also I noticed that they are asking you to drop the price plan - and sign up with them again. Sounds like they are just interested in the commission - afterall, you are still going to have that 3 contract, even at £20/mo it does mount up.
.

thanx guys for your info....
im not asking to replace the sim, its p4u suggesting the simcard is faulty as its been in the repaired 6680 all of the time AND the first new 6280. i would have expected the 6280 to be brand new as i had a choice of any of the phones in the shop. yes they are covering simcard replacement.

i am not interested in signing up with p4u anymore, let me tell you!!

ps...still not got it !! all i want is a bloody phone. i do have my old simcard here, but dont want to put it in, do something to the phone and waste even more time.

cocker92 · 21 Mar 2006 at 14:12

cheers m8, this second 6280, was sealed and brand new.

cocker92 · 22 Mar 2006 at 12:52

can someone please confirm something with me before i go MAD

the sim card in a 6280 goes in as follows
remove cover and battery.
insert simcard so that the goldcontacts on card make contact with phone and the cut off on simcard is on the bottom right.

ive got the simcard and it states sim card registration NOT SUCCESSFULL

before i go BACK to p4u, i want to make sure im not chimping about.

3 said the phone is not blaocked and i need to find out is simcard is faulty or phone

ive done well not swearing so far !!

cocker92 · 22 Mar 2006 at 15:36

ive been back, the sim has not had any of my info transfered to it!! and the old sim card doesnt work. its def the simcard. tried it in other phone
3 suggested sending me another new...lovfl
the manager has asked them to cancel the contract. they have offered to just refund my line rental from 9th march, although ive hardly had a phone in my possesion since 15th dec !!
3 say they might be able to get it activated in 48hours. im away tomorrow at 06.00 !!!
to be honest phones 4 u are trying but 3 dont give a toss

cocker92 · 22 Mar 2006 at 17:37

wow a 3 rep.........
if the best 3 can do is send my phone away for repair, taking upto 6 weeks at times. and this happens 3 times, because it was never repaired properly.........thats not a good service. (still paying, for no phone)
p4u as part of a good will gesture on 3s behalf (their words not mine) exchanged the phone.
knackered within 12 hours of receipt.gave me a new one (p4u NOT 3)
sent me a simcard eventually.(2 weeks) but is not registered.
ive had the phone on for 12 hours. and it isnt working!! all this time still paying £45 and 3 happily taking it, although i havent got a phone!!
the request was placed on the 9th for the simcard............how long does it take to get registered for *** sake.
so far 3 have done nothing for me. ive even waited for phone calls that after 2 days, have never come! they ask me to wait for 3-5 more days for another!! who are they kidding.

ive carried on this thread now to show others the experience im getting from 3...............

would you want this from a company at £45 per month LOVFL

cocker92 · 22 Mar 2006 at 19:47

the phone was always returned to the store and sent from there.

it was allegedly fixed for 3rd time, then went faulty 1 week later

p4u provided me with new handset, NOT 3

p4u have all paperwork concerning repairs

the usim sent from 3 DOESNT WORK, in my phone or any other ones, my old usim doesnt either, which apparently means the old usim has been cancelled (or whatever) but new one has never been activated since being requested on 9th

i am not waiting for another one to arrive, 3 say give it a few more days (48) and see what happens, if nothing gets activated ring up again lol

well i have been waiting for a good working phone since dec 15th, so y not wait a few more days.

dont take it personal m8, my experience with 3 is ****