I have a PCI-E that I can't secure on my motherboard

bencrossman

bencrossman

bencrossman

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This feels like a stupid question, but I simply can't find an answer online.

I have a HIS HD-5850 PCI-E card... going onto an Asus P6X58D-E motherboard.

The graphics card has a J-shaped bit which prevents the clip from securing the card in place.

Here is a photo: http://www.imagebam.com/image/99d19e217128929

It seems there are cards with J-shaped bits and L-shaped bits.. but I can find no information about this online.

Everyone tells me the card + mobo are compatible.. so why why why can I not secure it properly?

Any help at all would be appreciated greatly. (And yes I am trying the correct socket, i.e. nearest the cpu.)
 
That looks like it snot been cut properly, that little bit that makes the "J" shouldn't be there I reckon.
 
photo.jpg
 
can you take a pic of your mboard with card hovering above it so we can see exactly how its being slotted in? and what may be stopping it?
 
No that part should be there, I wouldn't bother cutting it or snapping it off. Just as long as it seats properly in the slot just make sure you screw it down properly.
 
Well doing any form of modification will void your warranty, so I'd suggest against it. Usually its the metal PCI slot cover plate that gets in the way sometimes, you just tweak the end of it.
 
BuToNz said:
No that part should be there, I wouldn't bother cutting it or snapping it off. Just as long as it seats properly in the slot just make sure you screw it down properly.
Click to expand...

K, thanks for the input! Basically I hooked this all up 2 years ago and that was my conclusion at the time... everything worked ok, but my pc would crash every month or so. It crashed again just the other day whilst I was updating ATI drivers... wiped out Windows and I'm currently looking at reinstalling – however I want to rule out any hardware issues that I figure could be causing the crashes. I figure a wiggly graphics card could very well be to blame.

(big thanks for all replies so far, will try to post some more pics of the socket/clip scenario)

My no.1 aim is to get a stable system as quick as possible, so advice to that effect will be most appreciated
 
Is it just the very end bit that is a different colour that is getting in the way? Is it pre-scored for removable? Could be that it was missed during the production process.

Also what sort of crashes are you getting?
 
Run it in second PCI-E slot. my friend was experiencing crashes (after amd update aswell) if he puts it in his second PCI-E slot everything runs fine.

give it a try
 
Yes the J-shaped bit is a different colour, has perforations, however manufacturers photos have this bit on (makes me think its supposed to be there) see: http://www.hisdigital.com/UserFiles/product/H585F1GD-1600-5.jpg

Crashes tend to happen when switching applications or when installing something. NOT under load.. i.e. I do video editing and gaming without crashes. Whole system freezes, occasionally the clock slows down just before crash so even the mouse cursor slows down. Everything just hangs and I have to manually reboot, usually without any problems, although this time I have not been so lucky.

I would simply try 2nd PCI-E slot but the clip issue will be the same, i.e. a dodgy connection between GFX and mobo
 
But surely if you leave the clip open and the card is properly seated then screwed down it should be fine. You can often tell it is properly seated on some PCI-E slots as the pins will all be in a uniform position using the tiny observational holes.
 
Crashes tend to happen when switching applications or when installing something. NOT under load.. i.e. I do video editing and gaming without crashes. Whole system freezes, occasionally the clock slows down just before crash so even the mouse cursor slows down. Everything just hangs and I have to manually reboot, usually without any problems, although this time I have not been so lucky.
Click to expand...

Have you checked in the Event Log for any indications, as to the reason. Could be a software conflict.
 
I suppose heat expansion could make the connection somehow "dodgy" but securing the card with two screws should stop it from being wobbly, who knows? it might be your problem, it might not.
 
Many many thanks for the replies, certainly food for thought. Currently my F8 boot menu doesn't have the safe mode option on it.. as i understand it this means my windows install is unrecoverable, so I cannot easily access any logs etc.

Although it is a whimps way out – I am currently thinking of ordering a new GFX card (without a j-shaped annoyance) as this seems like the quickest route to getting a stable pc.

Any further suggestions will be heeded, otherwise.. ideas for a suitable GFX card upgrade? =D

Thanks again guys, you sure are a cool & friendly bunch
 
Do you have any contact cleaner handy? Might be worth giving the graphics card pins a quick wipe over. Then make sure the graphics card is fully seated and fire up GPU-Z to check that the graphics card is working at the full x16. I've had a poorly seated graphics card report as x8 in GPU-Z after a quick reseat it reported as x16.

Can you further describe the issue you are having? Perhaps give us a trend of the problem. IE only crashes after X-Hours of usage or during a certain program. This should help us work out if it is a hardware or software issue. Graphics issues do tend to happen underload and much less so on normal desktop usage, with that in mind I'd suggest your problem is most likely software/driver based.

Swapping out hardware can often fix the problem but isn't always hands down the reason for the issues.
 
Cool will try the cleaning tips, although I've had the same problem since building from new.

Crashes: happen usually when switching applications or installing software, but not during cpu/gpu-intensive tasks. Sometimes the audio gets frozen (repeats a looping 'glitch' sound). Sometimes the mouse cursor slows right down just before the system hangs. Always results in total unresponsiveness and a frozen display (not blank or BSD).. requiring manual reboot.

Right now it's different: since it crashed during ATI driver install, I can't get past windows boot screen. It goes to a blue screen and a memory dump. There's no option for Safe Mode. I did the windows recovery memory test (passed) but it cannot recover.

Cheers buddy
 
Following this to run chkdsk from the recovery menu (It's shows Vista but it's the same as Windows 7):
https://kb.wisc.edu/page.php?id=6565

Sounds to me like your problem could be hard drive related, repeating audio following by a blue screen sounds a lot like a problem I've seen before. Hopefully chkdsk will find something.

After running it through I'd recommend reinstalling Windows 7 from a fresh (Boot into Windows before this to backup if you need to). Obviously afterwards install your motherboard/graphics etc drivers with the latest from the websites.

Alternatively you could run the Windows integrity if you don't want to reinstall:
http://www.howtogeek.com/howto/windows-vista/verify-the-integrity-of-windows-vista-system-files/ <--- Using the SFC /Scannow command.

Let me know how it works out and we can keep troubleshooting this problem. I'm pretty sure what you are describing is not hardware related.
 
The tab is probably a feature rather than a cutting error, that clip bit makes it impossible to remove the lower card in a multi-card setup (card above blocks access to it), the tab just stops the clip from locking, thus allowing you to remove lower cards by just unscrewing them.
 
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