Soldato
- Joined
- 17 Jun 2009
- Posts
- 7,089
- Location
- Swansea
Long story short:
Took out brake down repair cover which allows up to £500 of repairs. When i took the policy out I was told that if the car broke down and was repaired prior to the AA being contacted the policy would be void (fair enough).
Anyways my car has been over heating and losing water, so i called in my mate’s garage and asked what it could be he said possibly head gasket...
So went home phoned AA and told them the same thing. I was then told that "because it had been assesed by a garage any claim would be void". I cant tell you how gutted i am. I genuinely didn't know that by me saying that on the phone was enough to confirm it had been "assest by a garage".
I've phone back and said that it was a personal friend who spoke to me separate from the garage and there was no appointment booked for it to be looked at….. I cant understand how they can automatically just write it off.
The T&C point to which applies is below:
Void policy:
12. any defects referred to a garage prior to AA attendance under Your AA Membership;
http://www.theaa.com/breakdown-cover/pdfs/breakdown-repair-cover-policy-july-2011.pdf
Any advice? Shall i just give up?
Took out brake down repair cover which allows up to £500 of repairs. When i took the policy out I was told that if the car broke down and was repaired prior to the AA being contacted the policy would be void (fair enough).
Anyways my car has been over heating and losing water, so i called in my mate’s garage and asked what it could be he said possibly head gasket...
So went home phoned AA and told them the same thing. I was then told that "because it had been assesed by a garage any claim would be void". I cant tell you how gutted i am. I genuinely didn't know that by me saying that on the phone was enough to confirm it had been "assest by a garage".
I've phone back and said that it was a personal friend who spoke to me separate from the garage and there was no appointment booked for it to be looked at….. I cant understand how they can automatically just write it off.
The T&C point to which applies is below:
Void policy:
12. any defects referred to a garage prior to AA attendance under Your AA Membership;
http://www.theaa.com/breakdown-cover/pdfs/breakdown-repair-cover-policy-july-2011.pdf
Any advice? Shall i just give up?
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