I lost the will to live today - Banking

DXP55

DXP55

DXP55

Soldato
Joined
5 Aug 2013
Posts
6,823
Location
Shropshire
I do my banking online with PC -Don't use phone because wife might want to get on it if I peg out.

I started to log on and when opened the small smart card thing you put your password in it came up with battery low. - No problem - just went down list -found replace card and dialled the number. -Its auto so put in numbers then it asked for password I was given when started online/phone banking - Uh ? -What !!!.
After a few false numbers I was cut off - Sorry wrong numbers.
Found another phone number and rang that - Oh no- Indian.
Give her - her due she knew what she was doing but I was struggling to understand.
In the end it was a password I was given 45 yrs ago and I have moved three times since. - New password and I am back on the air untill keypad comes and last time I messed it up.

One of the things I noticed was when calling the robot they sent me a text with number on. Great how do I get from phone page to text page -remember number then go back to phone page only to find I am too late so start again. It was all so quick and confusing -No wonder old people won't use it. :D
 
mattyfez said:
Are you using an insecure/rooted/custom ROM phone or one with an old (unsupported) version of android or something? I could imagine that would play havoc with authentication.
Click to expand...
Not sure about phone - it is 6" by3" and black on back - the front has a TV screen which shows me telephone numbers - other than that I have yet to find the hole the wind up key fits in.
And sometimes it makes funny noises. - Hang on - a video has just come on with a naked bird lifting weights.
 
It seems online banking is horses for courses. Every one to their own.

Our first bank was with Midland Bank in 1973/4 which then became HSBC who then introduced phone banking (old landline phones) so we signed up for it and were given a password/code to log in. They then introduced online banking which we still like - They were still asking for it even though we have been online banking for years.
It's a system we both get on with quite well -Use PC 24" screen so we can see it -big keyboard so we can type.
That was one of the problems I had -thick finger moments -tapping new password in and hitting wrong button because right eye has gone.
It's all sorted now but yesterday I was raging probably because simple things are now getting much harder to do. :D
 
10 days later I am now one wrong password before they lock my bank account -Everything I have tried hasn't worked - Rang help twice and both Indian -Fair enough they know the job all except clear english - I give them their due as I cannot speak their language- After all this there is no way I am going online. The mobile phone is only a telephone for me as I find anything other than reading Whatsap is a pain.
So got a good day coming tomorrow - Hospital early morning for eye jab then dropping into Shrewbury branch of HSBC and it creat a storm if no one helps me solve this stupid problem.
This is a very good reason not to grow old.

PS has anyone got a backdoor phone number for HSBC -In English of course.
:rolleyes:
 
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My trip to the hospital was a good one -No more bleeding so it hasn't changed in 14 weeks so no jab in right eye.
This was a good start to day so back into Shrewsbury and into bank - It was a revelation- Everyone spoke queens English and I could understand everything- This young lad took us to cubbyhole chair layout and got his laptop out (sounds rude that does) Told him the problem so he has a few goes and got as far as I did.
Hang on he said I will get another secure key and bingo straight in.
Faulty soddin key.
Went into Starbucks next door (first time ever) and celebrated with a cake and cup of coffee x2 -How do people afford to go out -I used to pay £12.20 for a pair of shoes never mind a drink.
 
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