RANT TIME grrrrr.
When I can get through to them they all give me conflicting information that is then denied the next time I speak to them. They have so far
When I moved into this business premises, transferred an existing line over to me from the landlord with his permission of course.
So here the fun starts I order BT business broadband, went through the whole training period, constantly being told that despite 448 up and 8mb down now this would improve, and it did not, tried 2 different BT business hubs and a bt homehub1.0 and still not change, tried a homehub 2.0 and bingo! 22MB down, still 443 up though, several phonecalls later after being told that the line definitely supports 1mb and likely more up from several people they send out a BT engineer, he tries both a new BT homehub 3 and a bt business hub neither of which can achieve over 8mb down, he cannot explain this as he has never seen this before, but he assures me that I should be getting 1mb + up and if they tell me anything different on the phone they are lying.
Several arguements with useless tech support later and still I am stuck with 443 up with the BT now telling me that I should never have been told what I had been told all previous dealings I had been is-informed and BT do not guarentee upload speed
I am 300m from my exchange btw
Now onto online billing
I can only see my broadband account online and cannot find an option anywhere to register my phoneline online, so a phonecall to BT they tell me I need to have a onebill account to view both these online, it doesnt cost anything to change over.
So change I did, still unable to view both accounts online and now BT are asking for me to pay them £100+ which i have already paid them, a phonecall to the number on the bill eventually lands me at an automated voice telling me to ring an alternate number, after 20 - 30 miutes on hold I get told to ring the other number back and try a set of options that they gave me, same thing again message telling me to call the 2nd number GRRRRRRR
So ring them back explain that I will NOT be ringing the other number and why etc, they finally agree to sort these monies out that I don't actually owe and transfer it from my other account, also inform me that the onebill stuff should be viewable in maybe a week's time.
couple of weeks later I still cannot view onebill and I now get a bill for £120, so I ring the annoying tech support again. I thikn they finally sorted it out this time.
Onto this onebill itself, its is the most illiterate scramble of numbers thrown onto a piece of paper that I have ever seen, NOTHING makes sense, nothing is in a readable format and nothing is explained what you are paying for, it may as well be written in japanese.
I also refused to setup a direct debit until these billing issues were sorted out as they would just take money as and when they please otherwise, now I want to pay and I can't as my all singing all dancing onebill isn't viewable online.
I am really tearing my hair out with these idiots!
Can anybody point me in the right direction to sorting these bunch of muppets out and getting my account simplified and working as it should be and even possibly how to get my broadband speed as it should be ?
When I can get through to them they all give me conflicting information that is then denied the next time I speak to them. They have so far
When I moved into this business premises, transferred an existing line over to me from the landlord with his permission of course.
So here the fun starts I order BT business broadband, went through the whole training period, constantly being told that despite 448 up and 8mb down now this would improve, and it did not, tried 2 different BT business hubs and a bt homehub1.0 and still not change, tried a homehub 2.0 and bingo! 22MB down, still 443 up though, several phonecalls later after being told that the line definitely supports 1mb and likely more up from several people they send out a BT engineer, he tries both a new BT homehub 3 and a bt business hub neither of which can achieve over 8mb down, he cannot explain this as he has never seen this before, but he assures me that I should be getting 1mb + up and if they tell me anything different on the phone they are lying.
Several arguements with useless tech support later and still I am stuck with 443 up with the BT now telling me that I should never have been told what I had been told all previous dealings I had been is-informed and BT do not guarentee upload speed
I am 300m from my exchange btw
Now onto online billing
I can only see my broadband account online and cannot find an option anywhere to register my phoneline online, so a phonecall to BT they tell me I need to have a onebill account to view both these online, it doesnt cost anything to change over.
So change I did, still unable to view both accounts online and now BT are asking for me to pay them £100+ which i have already paid them, a phonecall to the number on the bill eventually lands me at an automated voice telling me to ring an alternate number, after 20 - 30 miutes on hold I get told to ring the other number back and try a set of options that they gave me, same thing again message telling me to call the 2nd number GRRRRRRR
So ring them back explain that I will NOT be ringing the other number and why etc, they finally agree to sort these monies out that I don't actually owe and transfer it from my other account, also inform me that the onebill stuff should be viewable in maybe a week's time.
couple of weeks later I still cannot view onebill and I now get a bill for £120, so I ring the annoying tech support again. I thikn they finally sorted it out this time.
Onto this onebill itself, its is the most illiterate scramble of numbers thrown onto a piece of paper that I have ever seen, NOTHING makes sense, nothing is in a readable format and nothing is explained what you are paying for, it may as well be written in japanese.
I also refused to setup a direct debit until these billing issues were sorted out as they would just take money as and when they please otherwise, now I want to pay and I can't as my all singing all dancing onebill isn't viewable online.
I am really tearing my hair out with these idiots!
Can anybody point me in the right direction to sorting these bunch of muppets out and getting my account simplified and working as it should be and even possibly how to get my broadband speed as it should be ?
