I really need help

sam staniforth · 14 Jul 2021 at 16:09

I’ve spent the past month trying to fix my internet on my computer everywhere else in my house gets internet but my computer refuses to connect via Ethernet or any other method I’m at my wits end with this. I with BT and I use Microsoft 10 latest version. Can anyone help me out please

sam staniforth · 14 Jul 2021 at 17:03

I’m not getting any errors weirdly enough. I’ve taken it to a shop I’ve updated the drivers can’t remember what else. I have a 6core ryzen processor with a gigabyte B550m motherboard 600w power supply and a 2090 graphics card. I’m using a Ethernet cable for internet and the cable works on other computers just not mine.

sam staniforth · 14 Jul 2021 at 20:05

Zefan said:
Tell us about how the problem came about. Has it ever worked?

Yeah it has worked for a while before this happened.

sam staniforth · 14 Jul 2021 at 20:11

BigT said:
Let's start with basics. With the cable plugged in open a command prompt, type ipconfig /all and post the results here.

Then you say you have devices that work on the same cable? If so plug them in and do the same. We can then compare the working to the non-working and maybe spot something to try as a next step

Node type-hybrid
IP routing enabled-NO
WINS Proxy enabled-no
Media state-media disconnected
Does this help any?

sam staniforth · 14 Jul 2021 at 20:31

sam staniforth · 14 Jul 2021 at 20:35

the-evaluator said:
Likely causes are a faulty cable or faulty network card. Can you try a different cable?

I have tried a few cables what’s a network card

sam staniforth · 14 Jul 2021 at 20:55

the-evaluator said:
The network card is the thing that the network cable plugs into. It's likely built into your motherboard.

I got a new motherboard before this started happening and then got another new one after that

sam staniforth · 14 Jul 2021 at 20:59

the-evaluator said:
Likely causes are a faulty cable or faulty network card. Can you try a different cable?

Just tired a new Ethernet cable and nothing changed and this is my second new motherboard

sam staniforth · 14 Jul 2021 at 21:33

OspreyO said:
I would get a Network card, USB or PCI and try it in another PC then try it this one.
If the card and cable work in another PC, but doesn't in your PC its likely to be software problem.
You could boot off a Live Linux CD and see does that work also.

If the card and cable do work on your PC. Then its hardware issue.

Another slim possibility is an electric spike thats taking out the network card/motherboard.

Thanks I’ll see if that works and if it doesn’t I’ll have someone look at the power supply

sam staniforth · 15 Jul 2021 at 02:54

BigT said:
Was this all that came back? Was there no label “physical address” ? If not it means it doesn’t recognise there’s even a network adapter in the computer. That means either faulty hardware or a driver/software issue. As advised, look for little yellow exclamation marks in device manager next to something that looks like it’s your network adapter. That would suggest a driver issue.

I got new drivers and also checked and they were fine. Their was more on the config I just didn’t know if I should share all the information on their I don’t know much about it so I didn’t want the risk