I think i have virus problems

Chris_Hebden · 18 Mar 2010 at 21:03

Hi all! I was installing something from the net a couple of days ago and my Norton 360 popped up saying that a virus was detected and was put into quoranteen. To make sure the virus hadnt taken effect i ran a full system scan and nothing was picked up.

Since then, Norton keeps popping up saying a virus was trying to attack your system but it was stopped! Also, since this point my Tune Up software keeps saying the following:

I tried to do a system restore back 7 days and all seemed ok until the system started up again, once everything settled i got an error message saying that the system restore was not possible.

Sorry for the long description but there seems to be a lot of weirdness at the mintue.

Cheers Chris

SiriusB · 18 Mar 2010 at 21:06

Try a scan with Malwarebytes.

Norton barely picks up viruses let alone "less" serious malware. Malwarebytes should pick most nasties up.

kmufc77 · 18 Mar 2010 at 21:10

Chris_Hebden said:
Hi all! I was installing something from the net a couple of days ago and my Norton 360 popped up saying that a virus was detected and was put into quoranteen. To make sure the virus hadnt taken effect i ran a full system scan and nothing was picked up.

Since then, Norton keeps popping up saying a virus was trying to attack your system but it was stopped! Also, since this point my Tune Up software keeps saying the following:

I tried to do a system restore back 7 days and all seemed ok until the system started up again, once everything settled i got an error message saying that the system restore was not possible.

Sorry for the long description but there seems to be a lot of weirdness at the mintue.

Cheers Chris

First thing get rid of norton!,then download a 30 day trial of either NOD 32 or Kaspersky and then run a full system scan.

VaderDSL · 18 Mar 2010 at 21:40

Do you bank with Barclays? If so you get a free copy of Kaspersky internet security 2010

Mr Blonde · 18 Mar 2010 at 21:47

Once you've gone with one or more of the above, download combofix from here : http://download.bleepingcomputer.com/sUBs/ComboFix.exe
Run it in safe mode to feel warm all over.

Chris_Hebden · 18 Mar 2010 at 21:47

Thanks for the quick response! I am currently running http://download.cnet.com/Malwarebyt...4572.html?part=dl-10804572&subj=dl&tag=button as suggested and it has already found 6 infected objects! I dont know what they are until the scan has finnished i guess!!!!!!!!!!!

Vader, no i dont bank with them unfortunately! Is Kaspersky highly rated then?

Chris_Hebden · 18 Mar 2010 at 21:48

Mr Blonde said:
Once you've gone with one or more of the above, download combofix from here : http://download.bleepingcomputer.com/sUBs/ComboFix.exe
Run it in safe mode to feel warm all over.

Whats that??

CooK1E · 18 Mar 2010 at 21:50

Also try superantispyware (****e name good product) as well as malwarebytes.

CooK1E · 18 Mar 2010 at 21:51

Chris_Hebden said:
Whats that??

Combofix runs a number of tools and removes most of the stubborn viri / malware. You need to run it in safe mode and with the internet disconnected however

Chris_Hebden · 18 Mar 2010 at 22:00

CooK1E said:
Combofix runs a number of tools and removes most of the stubborn viri / malware. You need to run it in safe mode and with the internet disconnected however

Sorry, just to be sure, i run the software in safe mode and not the pc?

Thanks

postmanfw · 18 Mar 2010 at 22:09

Run pc in safe mode

Chris_Hebden · 18 Mar 2010 at 22:23

Thanks! Well 1h 9mins later and 9infected objects with more to scan........

SiriusB · 18 Mar 2010 at 22:43

CooK1E said:
Combofix runs a number of tools and removes most of the stubborn viri / malware. You need to run it in safe mode and with the internet disconnected however

VIRUSES!

*

Chris_Hebden said:
Thanks! Well 1h 9mins later and 9infected objects with more to scan........

Over an hour! :eek:

How much crap you have on that PC?

*pet hate!

Aod · 19 Mar 2010 at 08:17

SiriusB said:
VIRUSES! *pet hate!

no one cares!

Chris_Hebden · 19 Mar 2010 at 08:22

Well after god knows how long last night the software picked up 12 trojans all in the system files! Using the software i asked it to remove them and was asked that to continue the removal of the trojans the system would need to re-start!

So 35mins later the system still hadnt even shut down yet and i had to leave for work! So fingers crossed that it could remove most of them so i can run combofix as suggested above later..........!

What a nightmare! Thanks to everyone!

SiriusB · 19 Mar 2010 at 10:49

Aod said:
no one cares!

I do

Chris_Hebden · 22 Mar 2010 at 19:50

OK, a little update! I've since ran combofix and let it do its thing (in safe mode, not connected to the internet) all seemed fine until i turned the PC on tonight and Norton came up saying a Virus had been found and need attention. So i ran malwarebytes on a full scan and it didnt pick anything up, which one should i believe?

Also, my PC is running really slowly since all this started, is there anything else i should be checking?

Chris

SiriusB · 22 Mar 2010 at 20:05

Norton may well have picked up a false positive. In order to know that you should tell us what virus it thinks it has found and in what file/program.

I should also point out that Malwarebytes is not an antivirus. It is anti-malware. So it may be the reason it hasn't picked up something that Norton has.

Chris_Hebden · 22 Mar 2010 at 20:56

Will do, thanks. Running a Norton Full System scan as quick scan didnt pick anything up, hopefully have some more info for you this millenium (its sooooo flipping slow!!!)

Chris_Hebden · 22 Mar 2010 at 22:10

Right here goes, Norton has picked up this:

Any pointers on where to go next would be really appreciated