We wanted to get Fibre with Talktalk, it says it's available in our area before we called, this was around the start of Feb, the first person we spoke with after a while become suddenly VERY ill so we spoke to another person and she told us we can get fibre and they offer us to get the TV package with it since it'll be cheaper so we get it. We have two lines both with talktalk in our house, we thought that getting a new line will let us have a better connection but boy was we wrong.
TV is installed on 7/2/13. We don't hear anything so we called on Tuesday and they say we will have to refer us to the logistics team who are on maintenance so we call again on Thursday then when I'm referred to the logistics team the first time, I'm cut off then the second time I'm referred, they are closed.
We call today and they tell us Fibre isn't available in our area but we checked before on the website, it said fibre is available the person who sold us this TV+Fibre package said there was fibre available in our rea. We check again on the website and now it says fibre isn't available so we try with the other line and it says fibre is available to them. TalkTalk are messing with which makes me angry and we don't have an alternative since calls to Europe are cheap with TalkTalk and other provider's fibre packages are expensive.
So all we got from TalkTalk was a poxy TV box we never wanted in the first place










TV is installed on 7/2/13. We don't hear anything so we called on Tuesday and they say we will have to refer us to the logistics team who are on maintenance so we call again on Thursday then when I'm referred to the logistics team the first time, I'm cut off then the second time I'm referred, they are closed.
We call today and they tell us Fibre isn't available in our area but we checked before on the website, it said fibre is available the person who sold us this TV+Fibre package said there was fibre available in our rea. We check again on the website and now it says fibre isn't available so we try with the other line and it says fibre is available to them. TalkTalk are messing with which makes me angry and we don't have an alternative since calls to Europe are cheap with TalkTalk and other provider's fibre packages are expensive.
So all we got from TalkTalk was a poxy TV box we never wanted in the first place










