i7 5820K RMA = Incredible Service

[jwilliamson47]

Hi,

Recently, I had to RMA my Intel i7-5820K with Intel and I'm glad to see their excellent service hasn't gone downhill. The CPU was collected by DHL Express and sent to the Netherlands in a day. The next morning a brand new and sealed replacement arrived. All of this was done with loads of e-mails regarding shipment updates which allowed me to prepare for the package arriving.

Really impressed with Intel and wish more companies took the same approach to customer service.

 

[jwilliamson47]

good to hear, hope i dont have to do it though

Very true!

 

[jwilliamson47]

Yeah I have heard they are good. Did you have to provide proof of purchase or did they go off the serial number?

They just asked for the date of purchase probably to take the warranty from that date. Then they just did the RMA from the serial number.

 

[jwilliamson47]

How come you had to RMA it?

It's a strange story. The CPU was working perfectly in the Gigabyte X99 Gaming 5P. Then one say, the electricity went off while the system was switched on. The power turned on and off a few times. Sadly, when switching on the PC after the power outages, there was a black screen. Initially I thought this was the motherboard and RMA'd it to Overclockers who confirmed it was faulty. Tried a second board and still wouldn't post. It appears this issue broke the CPU and the motherboard. I've got both replaced and will be tested it in a day or so when everything arrives.

 

[jwilliamson47]

Good point, I've replaced the PSU, and tested all the other parts, so all seems OK. It was just a power cut while the system was on and, the PC was connected to a surge protector.

 

[jwilliamson47]

It's threads like this that remind me I really need to repair my UPS...

Might have a look at a UPS.

 

[jwilliamson47]

Haven't you got a power breaker type plug in case of an electric surge? You should get one now seeing as you lost hardware to a electricity issue.

Yep, got s pretty modern power breaker, which can be sensitive but protects well.

 

[jwilliamson47]

I RMA'd my 3770k a long time ago, replacement arrived in under 48hrs from Intel, fantastic service from them.

Yep, it's so good! Nice to see they replaced my CPU with the same model and didn't opt for something newer requiring a different motherboard.