I would like to update my review from 2 years ago.
My old Icarus avenger got broken up due to house move.
On January 15th I purchased another unit.
Because I purchased one before got free delivery and upgraded to Black mdf.
After 2 weeks of paying I emailed him about delivery to be told all his stock was on hold due to dhl overcharging.
I then asked for a refund 3 times and he would not. Then I put a PayPal dispute in for a refund due to thinking I was not going to receive one.
Then got email from dhl that it was going to be picked up. He told me it was sent to airport can I stop the dispute.
Went to PayPal and was going to cancel dispute but it said if any problems happen I won’t be covered if I cancel.
So I left the PayPal open till delivery. Funny thing was it was picked up a week after then sent to airport. So 3 weeks later it was on its way.
Then get a msg from simpit technologies that because I put a dispute in he has lost 10.0000 nzd to other customers lost his goods and they got a refund. This is not my fault.
Item gets delivered and I stop PayPal claim and msg him.
Only to build it and find no instructions on how to build it or new projection mounts. Loads of screws missing and had to msg him again.
6 pieces of wood that hold the projectors was missing. He said he sent out the 6 pieces only a month later still not here.
I made a temp fitting until they arrive, but if they fail 2 grand of projectors would be gone. He said he would send another set of wood out.
By this time I was getting a bit annoyed. This is just short of 3 months still don’t have a fully working unit. He doesn’t care about customer service and kept saying because it’s free
Delivery I’ll have to wait as long as it takes. So I have given up on this. He has since moved from PayPal and only does bank transfer. Please anyone considering buying from him I would have second thoughts. I’m not the only one who has had enough. I will not recommend.
2 years ago his customer service was amazing. Now it’s not great. Takes ages to reply to emails. Reads them and does not reply. Have to ask same questions over and over.
If he knows your going to buy one he will be very quick on responding. Soon as you have one no so much.
My old Icarus avenger got broken up due to house move.
On January 15th I purchased another unit.
Because I purchased one before got free delivery and upgraded to Black mdf.
After 2 weeks of paying I emailed him about delivery to be told all his stock was on hold due to dhl overcharging.
I then asked for a refund 3 times and he would not. Then I put a PayPal dispute in for a refund due to thinking I was not going to receive one.
Then got email from dhl that it was going to be picked up. He told me it was sent to airport can I stop the dispute.
Went to PayPal and was going to cancel dispute but it said if any problems happen I won’t be covered if I cancel.
So I left the PayPal open till delivery. Funny thing was it was picked up a week after then sent to airport. So 3 weeks later it was on its way.
Then get a msg from simpit technologies that because I put a dispute in he has lost 10.0000 nzd to other customers lost his goods and they got a refund. This is not my fault.
Item gets delivered and I stop PayPal claim and msg him.
Only to build it and find no instructions on how to build it or new projection mounts. Loads of screws missing and had to msg him again.
6 pieces of wood that hold the projectors was missing. He said he sent out the 6 pieces only a month later still not here.
I made a temp fitting until they arrive, but if they fail 2 grand of projectors would be gone. He said he would send another set of wood out.
By this time I was getting a bit annoyed. This is just short of 3 months still don’t have a fully working unit. He doesn’t care about customer service and kept saying because it’s free
Delivery I’ll have to wait as long as it takes. So I have given up on this. He has since moved from PayPal and only does bank transfer. Please anyone considering buying from him I would have second thoughts. I’m not the only one who has had enough. I will not recommend.
2 years ago his customer service was amazing. Now it’s not great. Takes ages to reply to emails. Reads them and does not reply. Have to ask same questions over and over.
If he knows your going to buy one he will be very quick on responding. Soon as you have one no so much.
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