iCloud photos issue

muttclugg · 10 May 2021 at 13:51

I've got a problem with my icloud photos storage that I hoped someone could help me with.

I used to have an iphone 6 and that was the last iphone I had and as such, the last time I needed to use icloud to back up my photos. I've recently got an iphone 12 and I'm logged into the same account that I used to have but it says my storage is already 4.6gb used out of the free 5gb. When I go to 'manage' my storage, it says this is all taken up with photos. When I log into photos on icloud, there are only the 8 photos I've taken within the last few days. Wheverever I go, I can't find any other folders or hidden photos and there are only a handful of photos in the deleted items folder.

Any ideas what I might be missing?

muttclugg · 10 May 2021 at 18:29

Here's a screen grab of my issue. As you can see, I only have 6 photos and 3 videos and this isn't 4.6gb of data! I can't for the life of me figure it out!

https://imgur.com/gallery/f5WN7yq

whitecrook · 12 May 2021 at 23:27

never mind i read it wrong

muttclugg · 15 May 2021 at 21:28

Well for anyone facing the same problem in the future, I couldn't resolve the issue. As I had nothing saved on the original account other than the 8 photos which were apparently taking up 4gb, I decided to change my iCloud registered email address to a temporary email address. I then created a new iCloud account using my original email address and then deleted the old account that was having the issues. Problem solved for me although I appreciate this is unlikely to be a good fix for someone facing the same issues with an iCloud account that has a lot of data on it.