ID some system tray icons

InsomniaCalls · 8 Mar 2007 at 12:03

I've got a customer who's having some issues we can't recreate
on our test machines.
I'm trying to ID the applications they have running based on a screenshot they've sent in.
I can see they have AVG, some automatic updates to be applied, quicktime and SQL server but can't ID the S with a red line through it and the three boxes on the right.

Can anyone tell me which programs they're for?

Cheers

Si

Ozymandias · 8 Mar 2007 at 12:22

The three boxes on the right is VMWare Tools.

Andri · 8 Mar 2007 at 12:23

in order..

Windows alert, Avg (i think), SQL by the look of it, Dont know, Quick time, and as said above VMware (i think)

*edit* didnt read all your post. all you want is the s

can't help you there... sorry

InsomniaCalls · 8 Mar 2007 at 12:24

Cheers.
So just the weird S to go then.
Maybe Sophos or something? Really not sure on that one.

masslac · 8 Mar 2007 at 12:40

The red line thru the S would suggest that it's an anti-spyware app. That's all I can give you, I'm afraid.

Tute · 8 Mar 2007 at 12:42

Can you not ask the person who sent you the screenshot?

Uhtred · 8 Mar 2007 at 12:43

the one with the s looks like a vpn client. safenet i think

InsomniaCalls · 8 Mar 2007 at 12:46

Tute said:
Can you not ask the person who sent you the screenshot?

Could do but they're being thoroughly unhelpful so you lot are better!

They told me they had no other programs installed - fresh win xp and our product. Not entirely true...

Thanks for everyone's help.

Tute · 8 Mar 2007 at 12:48

InsomniaCalls said:
Could do but they're being thoroughly unhelpful so you lot are better!
They told me they had no other programs installed - fresh win xp and our product. Not entirely true...

Thanks for everyone's help.

http://exodusdev.com/products/windows-system-tray-scan-utility

Tell them to run that, and send you the result.

masslac · 8 Mar 2007 at 12:53

Or just run hikackthis or simply look in he task manager.

The_KiD · 8 Mar 2007 at 13:20

masslac said:
The red line thru the S would suggest that it's an anti-spyware app. That's all I can give you, I'm afraid.

It's actually a piece of software called "Safenet Softremote" and is for creating VPN connections (http://www.safenet-inc.com/products/vpn/softRemote.asp)

It's a horrible bit of software that we used to use here too.

edit: The red line through it signifies when it is disabled!

InsomniaCalls · 8 Mar 2007 at 13:28

Thanks

The_KiD · 8 Mar 2007 at 13:40

What is the problem your having with the machine as we used to get some very strange issues with Safenet and I may be able to help.

Dr_Evil · 8 Mar 2007 at 13:46

surely if you right-click on them, it will tell you something about the program running?

WotDa · 8 Mar 2007 at 14:04

Dr_Evil said:
surely if you right-click on them, it will tell you something about the program running?

On a screenshot?

Thats like the guy who took a screenshot to show his dead pixel.

masslac · 8 Mar 2007 at 14:10

WotDa said:
Thats like the guy who took a screenshot to show his dead pixel.

lol

InsomniaCalls · 8 Mar 2007 at 14:18

The_KiD said:
What is the problem your having with the machine as we used to get some very strange issues with Safenet and I may be able to help.

It's pretty odd and probably specific to our program (which if I'm honest is more trouble than it's worth).

Our software is a database with a sql 2005 back end.
Users can dial a customer's phone number from the program if they have a telephony system in place.
If they move to another contact record in the database after calling a customer it deletes any data in the field with the cursor.

It's completely bizarre but I've not been able to recreate the problem
so I'm clutching at straws that it may be a conflict.

Dr_Evil · 8 Mar 2007 at 14:40

WotDa said:
On a screenshot?

Yeah, right-click on the screenshot, what u on?

WotDa · 8 Mar 2007 at 14:51

Dr_Evil said:
Yeah, right-click on the screenshot, what u on?

I'm trying to ID the applications they have running based on a screenshot they've sent in.

:/

The_KiD · 8 Mar 2007 at 15:45

InsomniaCalls said:
It's pretty odd and probably specific to our program (which if I'm honest is more trouble than it's worth).

Our software is a database with a sql 2005 back end.
Users can dial a customer's phone number from the program if they have a telephony system in place.
If they move to another contact record in the database after calling a customer it deletes any data in the field with the cursor.

It's completely bizarre but I've not been able to recreate the problem
so I'm clutching at straws that it may be a conflict.

Sorry mate I think your right about it being specific to you.

The problems we used to have with it were always related to services, such as the IPSEC service stopping and refusing to start. We often had to re-install TCP/IP altogether on the machines.