Ignored by support II

[C06alt]

Before i start nice try shutting down the thread mods tell your bosses thats not a nice policy to deal with your customers complaints after you ignore them for a week.
All week i got one response which was to ask me some inane question about what i did to try to fix the card which is nothing because when i switch on the computer i get a black screen and fans.
then no more emails.

I will now proceed with an ombudsman complaint and possible leagal action to follow.
i will never shop on this website again and would advise everyone to do the same since some guy is waiting 2 years it seems for a replacement.

 

[Diddums]

lol

 

[Allnamestaken]

Did you open and RMA and then send the card back or what?

Threads like this wont help you.

 

[something daft already!!]

in

 

[Diddums]

in

Out

 

[Semple]

Before the close.

 

[Diddums]

Ok fine, genuine question - after they emailed you and you couldn't do zip, did you respond to them and explain this?

 

[Delta3D]

Out

Shake it all about?

 

[Pawnless Endgame]

in

When I wrote "in" on his original thread, it got deleted, even though it's a common response on GD threads. @Armageus

Ignored by support

My graphics card died 4 days ago and i submitted a ticket and received a number but no one got back to me, is this normal?

forums.overclockers.co.uk

 

[Zenduri]

Before i start nice try shutting down the thread mods tell your bosses thats not a nice policy to deal with your customers complaints after you ignore them for a week.
All week i got one response which was to ask me some inane question about what i did to try to fix the card which is nothing because when i switch on the computer i get a black screen and fans.
then no more emails.

I will now proceed with an ombudsman complaint and possible leagal action to follow.
i will never shop on this website again and would advise everyone to do the same since some guy is waiting 2 years it seems for a replacement.

Lol legal action. If i had pound for evertime i've heard or seen this threat i would be a very rich man.

Their question asking what have you done regaring trying to fix the card or fault finding is more than reasonable as a starting point before going down the RMA route. What have you told them in the support you raised? "RAWRG GPU no work, black screen, legal action!11!!!!!11!!"

Have you tried another GPU on the mobo and it worked with another GPU?
Are you one of the spanners who plug into the HDMI in the mobo rather than the GPU?
Black screen and Fans? Is this Fans on the GPU or the PC as a whole?
Have you tried reseating the GPU and aux power cables?

In this post you have provided no info other than an angry copy paste moan. If they have sickness and its effecting their ticket response times, i hope you are never ill and expect to haul into work if you have the flu for example. Not defending OCUK as they do **** up, but from what you've posted so far you seem to be very unreasonable

 

[413x]

Please show me on the doll

[passes doll with face of the OP on made of paper printed in 20 dpi]

Where the ocuk staff touched you.

OP points


Nicccceeeeeeee

 

[Rroff]

leagal action to follow.

I'm not sure how burning a copy of a Steven Seagal movie helps here even if he is a pretty hated person right now.

 

[Feek]

Before i start nice try shutting down the thread mods tell your bosses thats not a nice policy to deal with your customers complaints after you ignore them for a week.

None of the forum mod team are employed by OcUK.

Your last thread was closed due to it going off topic. This has also gone the same way so will be treated identically.