IIyama 24" - Pixel Damage

[IxD3ViiLx]

Hi.

I purchase 2x IIyama 24" Monitors from OCUK in June'11.

I have now discovered a single 'black' pixel on one of the screens. After a while of cleaning it with my micro-fibre cloth I have ruled out physical damage and Dust/Dirt. The only thing I can think of it being is a dead pixel.

IIlyama warranty says that it excludes 'Blemishes or missing pixels are less than 6 pixels (red, green or blue).'

Would I be able to take this back to OCUK for an exchange because as far as I am aware, if it is black it is dead and the warranty does not state the colour black is excluded?

Thanks,

Dave.

 

[Surveyor]

Post in the Customer Service forum and ask OcUK.

There is this:

To clarify, we operate dead pixel no issue guarantee only on Samsung and iiyama monitors, nowhere does this.

On any other manufacturer, well just send back to us within 14 days under DSR.

But it probably only applies to monitors received new with dead pixels.

"Blemishes or missing pixels are less than 6 pixels (red, green or blue)"

A dead pixel is effectively missing one each of red, green and blue so might fall within the exception.

But as I said, as OcUK.

 

[IxD3ViiLx]

Thank-You.

Forgot to mention that this was my third Iiyama ProLiteE2473HDS with pixel issues.