I'm not sure if my GPU is failing on my new laptop after what I think is a power surge

[Seruna]

I recently purchased the "ASUS TUF Gaming FX505DV NVIDIA RTX 2060, 16GB, 15.6"
144hz FHD, R7-3750H Gaming Laptop".

And its not been a month since I've owned it but I think my games are running more poorly on it and my GPU is functioning entirely as it used when I originally purchased it.

An Xbox was plugged into the same power strip my laptop charger was plugged into and the whole power cut. My laptop remained on and seemed fine.

I was playing Warhammer Total War 2 and realised I was getting really bad performance pretty quickly.

I tried a ton of things trying to see if it was running off my internal GPU or other thing but I realised that wasn't the case. The right side of my laptop where I believe the GPU is located isn't heating up near as much as it did when I got it.

So I don't know if its Thermal Throttled. Not working due to the power surge or what is going on with that.

I was hoping I could get some help on here if anyone might have any idea's to what i should or could do.

I do have a year Warranty with the laptop. But I'd prefer not to completely get rid of it because I really like the laptop.

 

[Purgatory]

I recently purchased the "ASUS TUF Gaming FX505DV NVIDIA RTX 2060, 16GB, 15.6"
144hz FHD, R7-3750H Gaming Laptop".

And its not been a month since I've owned it but I think my games are running more poorly on it and my GPU is functioning entirely as it used when I originally purchased it.

An Xbox was plugged into the same power strip my laptop charger was plugged into and the whole power cut. My laptop remained on and seemed fine.

I was playing Warhammer Total War 2 and realised I was getting really bad performance pretty quickly.

I tried a ton of things trying to see if it was running off my internal GPU or other thing but I realised that wasn't the case. The right side of my laptop where I believe the GPU is located isn't heating up near as much as it did when I got it.

So I don't know if its Thermal Throttled. Not working due to the power surge or what is going on with that.

I was hoping I could get some help on here if anyone might have any idea's to what i should or could do.

I do have a year Warranty with the laptop. But I'd prefer not to completely get rid of it because I really like the laptop.

Does the laptop still charge ok on the power brick ? It could be the power brick that got some damage when you had a power surge and not giving enough power now for the laptop to use the gpu at full speed when plugged in. Normally gaming laptops will not use full gpu power when on batteries only and only on mains power that will allow the gpu to use full power.


If it will be anything that got damaged it would be the power brick not the laptop when you had the power surge, so maybe try a new power brick to rule that out too.

But I would also check if the gpu is not thermal throttling and causing these issues too, it may need new thermal paste on the gpu cooler and normally linked to cpu the coolers too so if you see a thermal situation I would get the GPU and cpu cooler repasted with fresh thermal paste.

 

[Seruna]

It seems to charge perfectly normal. So the GPU may not function at full capacity if the Power brick is damaged?

And okay I'll try to see if that's the case.

I'm not sure how to mess around with Internals especially with a laptop so would I take it to a shop to get it repasted I imagine?

 

[Seruna]

Yeah I've noticed there is a random black flicker on my screen too now. I think the GPU might really be damaged.

 

[Grim5]

Run msi afterburner to see if the gpu and cpu has normal numbers