I'm puzzled Graphics card or monitor

13oots2 · 27 Jun 2025 at 12:28

A friend has just upgraded her monitor, older 4k Samsung 28" 4k replaced for a benq mobiuz ex3210u. she has an older RTX 2060, we've installed all the latest drivers, updated monitor firmware and Chrome video performance is very stuttery, turn off hardware acceleration and all is well. Must admit the monitor is pretty poor for HDR video, but thats not the issue. Try to change things like refresh rate and bit depth and everything goes belly up, reset all the graphics drivers etc and even worse. Tried DP cable and that won't even work, I feel bad as I suggested the benQ B grade from OC, first choice was the LG UltraGear 32GQ950 which I have, but it sold out as she was about to push the button.

Suggestions and solutions would be helpful as she is quite disappointed.

mickyflinn · 27 Jun 2025 at 12:44

Have you tried her old monitor to see if the problems persist ?

Tried new monitor on another pc ?

Have you Another GPU to try ,?

Tetras · 27 Jun 2025 at 12:45

Did you install the latest drivers before the issue, or afterwards?

Does the issue persist in other browsers?

13oots2 · 27 Jun 2025 at 13:30

This is being done verbally, I am not present to test, lady is very intelligent but has a blank with tech. Am working through slowly with a tech timeout limit of about half hour, before reset sets in with her. Have RTX 3070 I can get to her and a techie friend can fit it, will try that next.

pastymuncher · 27 Jun 2025 at 14:27

Items are B grade for a reason and it could be that the monitor has a fault. Has she tried her original screen? If it works with that then the problem is probably the monitor.

SheepBeast · 7 Jul 2025 at 03:53

A/B test with different monitor is the easiest way to confirm, as suggested above. If she’s non-technical then pray the monitor is the problem cos swapping out a graphics card will be a lot more difficult for her…

adrichardson81 · 7 Jul 2025 at 11:00

Sounding more like a monitor issue to me. The 2060 is capable of driving it, but you'll be limited to 4k 60Hz on HDMI (DP should give you the full 144Hz with DSC). I'd double check those settings are correct and it's not defaulted to something weird.

If you're on the latest driver, it shouldn't be driver related (I think the Chrome issues are fixed). Could you get her to try installing Firefox and testing with that?