I'm with BT, any point in changing, will I get a better service

hyperst

hyperst

hyperst

Soldato
Joined
16 Dec 2008
Posts
4,086
Location
Lincolnshire
Well I'm with BT for my broadband, and in the day it can be as slow as 0.80Mb, past midnight it will let me have 7Mb download, have been in contact with BT's technical department and they claim to be trying to fix it if they can find a problem, me personaly I think it is down to congestion at the exchange I'm on but BT will not admit to it, they have agreed I can end my contract with them with no penalties.

So if I do move to another supplier, could that solve the congestion or is that not going to happen?

I am unclear on this area with broadband if it is possible as to me it will still be going through the exact same line, and the congestion will still be there.

I was thinking of moving to Xilo, as the 50GB home package should do me fine

The exchange I'm on is BT Whosale only, market 1

http://www.samknows.com/broadband/exchange/SLAF
 
Duke said:
Do you know what speed the router is connecting at? Can you post the stats?
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yeah it connects good, never ever changed

bt.png

Voices said:
Hyperst, I will be in exactly the same situation as you are in a couple of weeks. Sadly, though, my speeds will be crappy both days and nights on the Wingham exchange.

I was under the impression that you could only get guaranteed better speeds if there were LLU's available. However, in Market 1, there are none. My understanding is that you can shift ISP but they will then use exactly the same line/equipment as BT. The difference is only how they handle the congestion/speed/allowance/priority.

Some ISPs have slogans such as 'no caps', 'always maximum speeds' etc. But, as stated in the OP, if BT say they can't find a problem, what guarantee is there that there will be better speeds with a shift of ISP?



What, exactly, is it that they do differently? Statements such as these are hardly helpful unless a reason is given.

Will be following this thread. Hope something good comes out of it :)

EDIT: Just for comparison: hyperst, can you report back what you get when you test this? http://www.btwholesale.com/includes/adsl/main.html
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thats what I am wondering, how can they be any better? heres what that link says, couldn't copy the text so have had to snip it

bbc2.png
 
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I am on the unlimited package and rarely use more than around 40GB a month, they say it is not them traffic shaping, the technical department are just giving me the run around I think, they usually give me a few phone calls a week, last one was they had a problem there end and was awaiting the results from the tests they have been carrying out, and I had an engineer call me a couple of days back saying he had found a small fault in the exchange and that he was getting someone to fix it, a test cap or something like that said was faulty, but he said my line was fine and it had tested out fine on the line.
 
Duke said:
Sounds like an ISP change will help in this case, as you're connecting fine but it seems BT just can't deliver (congested) or you are being capped.
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rpstewart said:
In the BT Wholesale environment each ISP buys the amount of bandwidth they require from BT. Some ISPs limit their costs by shaping traffic and reducing speeds at peak times, others will pass on the increased costs to their customers in return for less/no shaping.
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So I should go with changing ISP by the sounds of it, I really hope it works as having a ping of 1000 in bfbc2 dosnt let me play, well not till after midnight when things settle down
 
ak22 said:
I have the same problem just spoke to them for over 1 hour, they took control of my pc and looked at router settings/ports then could not find out what to do.

They gave me another number, which the engineer asked me to pay for the service for them to try and fix it,

I'm not sure what do to peak times the Internet is useless I cannot invite people to games via PSN at peak times or join there private session and BC2 does not work.

How did you manage to convince them to cancel your broadband?
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complain and complain, I had to do this for three weeks, each time speaking to someone in india who just spouts ''i understand your frustration sir, can you please plug into the test socket''
I gave up and found an email adrress of one of the top BT people and sent him an email of complaint, couple of days pass and I have a english guy talking to me and helping, should say the india people wanted to connect me to the tech part that charges me, I said ''no way, do not do that, this is a problem your end not mine'' she was quite shocked.
The english guy has agreed to let me out of my contract at any time and no charges will be applied to my account and he said if BT do try to charge I was to ring him and he would go and sort it out, top bloke.
fluff said:
BT = Oversold, traffic shaped, long contract etc.
Zen = No shaping, low latency and maximum throughput 24/7.



You'll have an awesome ping 24/7 if you make the right choice!



TalkTalk = cheap one size fits all ISP. Don't expect anything great during peak times.
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so I should go with Zen, not to sure, was thinking Xilo, but am open to discussion on who to swap to:)
 
well BT tech are saying my problem could be contension ratio and they will pass it on to BT to sort out.

I asked if changing supplier would fix it and he lol and said ''No''
:mad::confused:
 
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