Importing fsmail

Cooners · 1 Nov 2014 at 11:11

Hi

My Mother, Step Dad, Sister and her boyfriend all have ipads and smartphones they would like to access their (very old) fsmail.net addresses on.
I've gone as far as telling them they need something more modern but they see that as a hassle unless I can forward there emails across.
The problem I've got is I can't seem to find any way of importing their emails to gmail, the only way they can seem to read thier email is through the web portal, theirs not even a way to set a rule up to forward them across!
Has anyone got any idea how I can go about this, I work in IT and spend half my life fiddling with Exchange, Office 365, iPads etc and not once have I hit something like this so I'm thinking I've just missed something.

Many Thanks

KIA · 1 Nov 2014 at 12:19

If you're using our @fsmail.net service, it's only possible to check mail from our Webmail service page (opens in a new window).

The service is web based only, so it's not possible to check your mail using software like Outlook or Apple Mail.

http://ee.co.uk/help/mobile-and-hom...l/webmail-check-fsmail-using-an-email-program

Cooners · 1 Nov 2014 at 14:12

I saw that, thats why I wanted to use gmail as a go between.

Cenedd · 1 Nov 2014 at 15:19

What KIA is saying is that EE who now run that email service have deliberate crippled it so that you cannot access it with anything other than their Web interface. There is no POP3 or IMAP access so you cannot get Gmail to pick up the mail like you could from most services. Presumably they have done this to make it unattractive to stay on a free service that they've inherited an undesirable obligation to maintain. The only thing you could do is ask them whether they would be willing to export it for you if you agree to close the account. The answer will probably be no but they might want to offload you badly enough.

Cooners · 2 Nov 2014 at 14:26

Hum worth a try. It's annoying as I couldn't even set up a rule on the web portal to forward the emails. The stupid thing is if we could move her email across over time she'd use that one and move everything over. By not allowing us to import the mail they are forcing her not to move.