Incredible turnaround by MS!!

[Slinky1989]

Quick question as mine has just died (). Do I have to send the power supply off with it aswell or is it just the xbox itself I have to send?

 

[ConTRo13R]

Yes, as long as it's within the 3 years for the red ring warranty it doesn't matter how many owners it's had.

Thank you!

 

[broo]

To the two asking, you just send the bare xbox. NO HDD, no CABLES, no PSU

 

[McManicMan]

This seems logical place to ask

If mate buys second ahnd xbox, so there third owner are they still covered by warrenty with ms even?

not if the console has already been registered with orginal owner. If it hasn't then you'll be fine as you'll then be registering your details, if it has been registered then they use that for return shipping details hence then they don't have to honor a warrenty on a 2nd hand console

 

[Robert1986]

Quick question as mine has just died (). Do I have to send the power supply off with it aswell or is it just the xbox itself I have to send?

Just the 360 itself needs to be sent off. Don't send any cables, hard drives, memory cards or your HDTV. Just the 360 console. If you forgot to take off your hard drive, Microsoft will likely format it.

 

[Slinky1989]

Cheers robert

 

[Robert1986]

Cheers robert

Also, don't send it back in the 360 box. You just need a brown box.

 

[Vonsteve]

Ok, so I'ev got it back after it being left with a neighbour for a few days lol, it says it's a new system with a new serial number, in order to get a fast turnaround. So I'm guessing it's a reconditioned unit, is this correct? Seems slightly quieter not sure, but then my system was a launch manufactured one. Now says service date as opposed to manufactured date on the back.

The one month free of live was a nice gesture.

 

[HarryPainful]

Mine was pretty quick, about 9 days in total.

I think Sony have the right deal though, replacement on the doorstep, I think that should be standard for everything.

 

[mmj_uk]

Well they've had plenty of practise.

 

[edGfaCTor]

what annoys me is that if my jasper model ever breaks im going to be sent an ancient noisy zephyr or falcon replacement.

If they replace it's like for like only the old model non hdmi will get revised cooler board.

 

[Katoom]

not if the console has already been registered with orginal owner. If it hasn't then you'll be fine as you'll then be registering your details, if it has been registered then they use that for return shipping details hence then they don't have to honor a warrenty on a 2nd hand console

What should i do with mine? I sold my old one to a friend about a year ago (was new), now it's red ringed. I was on-line with it (does this mean it's registered?), it's still under 3yrs old and i don't think he has been on-line with it.
Can he send it with his details, or do i have to?
Thanks.

 

[RIZZEE]

nice!
they took 2 weeks to give mine back

 

[Slinky1989]

Mines just gone off today Apparently it'll be back by tuesday according to the pick up driver but we'll see.

 

[Frapple]

Got mine back on a Thursday after sending it Friday morning. Pretty awesome turn around.

 

[budge1972]

I got a replacement console sent back to me in 10 days.
I would be over the moon but the "new" one will not read any disks!
I rang them up and they are going to send me a "special" box to send it back to the repair centre and for my troubles an extra months live...gee thanks
So i have to wait 5 working days to get the box then a further 10 days minimum to get it repaired again
The waiting on the phone to speak to a real person was the most annoying but at least they were very apologetic
NOT HAPPY

 

[G-MAN2004]

Sony replaced my PS3 with a brand new one the very next day. Shocked tbh!

 

[Linx]

Had my ps3 for 2 years still going solid, just shows..

 

[Wossi]

Had my ps3 for 2 years still going solid, just shows..

Had my 360 for over 2 years, still going solid, just shows...

 

[Slinky1989]

Mine gave up after 22 months so not too bad