Infinity grief

Nightglow

Nightglow

Nightglow

Soldato
Joined
19 Jan 2010
Posts
6,766
Location
South West
[URL=http://www.speedtest.net][/URL]

I am confused & don't know what to do.

Been having serious issues with Infinity, speed issues, frequent dropped connections, emails being flying back & forth for several weeks to Ian livingstone & others, finally last week, they changed the ports in the cabinet, which initially improved the speed up to 46/6.9Mb from around 34/ 3.2Mb or less, but I still occasionally get dropped connections, & also need to reboot router to get speed back up.
But the upload is starting to fall again due to line stability issues, I'm about 750mtrs from cabinet.

Been trying to get moved to a closer pole, which reduces the distance to cabinet to around 330mtrs, BT,Openreach says I will not see any improvement in ul/dl speed, but neighbour who is on the pole gets around 62/12Mb.

Looking on BT site, they have a offer of £40 for a new line, instead of £130, so I suggested having new line from the closer pole, & stopping existing line, Openreach totally refused to install a new line, despite spare pairs being available on the other pole.

Question- would you be satisfy with paying £26 per month for the existing speed & occasional problems,even though higher speeds were available on another pole only 50' from your house?

Sky fibre is available, & I'm tempted to jump ship, but I presume I would still suffer from reliability problems.

BT says service is within acceptable limits, tempt to write to the Openreach CEO.
 
Last edited:
Sync speed is absolutely fine for a 750m line. Try a different router if you're having to reboot the HH3. Is the modem resyncing and if so, how often?
 
It's been the HH3 which I have been rebooting, have a 2750n been using it for the past week, still getting disconnected once or several times during a day, might be just a single day one week, then the next week it can happen over several days, then nothing for a week or two.
 
Last edited:
You have an issue with your HH3. Borrow a decent cable router from a friend or connect the modem to your PC.

Is the BT VDSL2 modem resyncing?
 
KIA: No. BT isn't resyncing, you loose connection, you have to wait several minutes for everything to come back.
At times you can't load pages, they just hang, have changed to Open DNS & Google DNS as I thought things would improve, but they haven't.
It's not the pc, as I've tried two lappys, & four pc's, & the problem still persists.
Which makes me think it's a intermittent line fault, or degraded signal due to poor quality of line to the cabinet, which also isn't being helped by the distance.
 
MilanoChris said:
Sounds like the router to me.
Click to expand...

That's what I thought at first Chris, so I tried the 2750n for week, still been getting same problems.

The last disconnection this morning lasted barely 20 seconds ,sort of a micro disconnection, according to the 2750n, Diagnostics , Log.

Totally baffled, that's why I'm thinking about a intermittent line fault.
 
You must log in or register to reply here.
Back
Top Bottom