Installation problems

[Gall1987]

Hi,

Strange one this.

I am trying to install Kaspersky Internet Security 2009 and have downloaded it fine but when I am going through the installation it terminates it and says that I still have AVG software on the machine which KIS will not work with and asks to remove it and run the installation again.

I have uninstalled the AVG software and also deleted the AVG file manually from my hard drive and rebooted but it is still saying that I have the software on the machine and will not let me install KIS.

Any ideas?

Thanks in advance

 

[Gall1987]

Have you checked the registry for any AVG entries?

Make a registry backup first, then check and clear any avg entries found.

Sorry to sound stupid but how would I do this?

 

[Gall1987]

Click 'start/run' type regedit, then 'File/Export'.
When finished, click 'edit/Find and type in 'avg' then click 'find next'.

http://support.microsoft.com/kb/322756

I've run the registry editor and once i've selected export it asks me to select the file but I have deleted the AVG file so I'm not sure if I need to select a different one to export?

 

[Gall1987]

I have completed that and tried the installation again but it is still saying that AVG 8.0 exists on my machine.

Any other ideas would be appricated as I have no idea with this at all....

 

[Gall1987]

Now that you have backed up the reg, did you then search it and delete any references to avg and reboot?

Yes, it didn't bring up any references to AVG when I selected edit > find but I rebooted again anyway and retried the installation but the same error occured.

It did bring up some details when I searched AVG but these were to do with Adobe and nothing to do with AVG 8.0

 

[Gall1987]

No, It is a new laptop so the only software on it is the software that comes as standard and a few other things that I have added.

 

[Gall1987]

Excellent, that has worked now. Thanks everybody.
This seems like one of the best forums around, i'll be becoming a regular I think!