installing: microsoft excel feature - doing my nut in!!

Malt_Vinegar · 13 Aug 2007 at 11:22

I have a call passed to my by the helpdesk at work, a user on my network, who has an XP laptop. Whenever he launches excel 2003 it goes into feature install. It was installed from a network location, and happens regardless of wether or not the user is on the network or not.

Displaying the message - "installing: microsoft excel feature"

It delays the program opening by quite some time. He is a local admin on the machine, and i have removed and re-installed office, and even ticked every feature possible to do a compete install so no further features would need to be installed.

I would really rather not nail his profile, if i can avoid it, any ideas? last time i looked at this call, the re-install got the time the message was displayed down to a matter of seconds, but apparently its back to the lengthy wait again.

Uhtred · 13 Aug 2007 at 11:28

If you log on as someone else and use excel do you get the same problem? If not then i'd nail his profile...

Malt_Vinegar · 13 Aug 2007 at 12:03

Zap said:
If you log on as someone else and use excel do you get the same problem? If not then i'd nail his profile...

Im trying this later on

.walls · 13 Aug 2007 at 12:20

delete the hkcu\software\microsoft\office key whilst logged in as the user. if this doesn't work, kill the profile.

Malt_Vinegar · 13 Aug 2007 at 12:31

=walls= said:
delete the hkcu\software\microsoft\office key whilst logged in as the user. if this doesn't work, kill the profile.

Will do, cheers! I have to head out to the dentists for 1pm, depending on my condition afterwards I might be trying these suggestions this afternoon.

If not it will be tommorrow morning

Zaf · 14 Aug 2007 at 12:08

Reinstall again off the network and select 'custom install' then select 'choose advanced customization of applications' now left click on Microsoft Office at the top and select 'Run all from My Computer'

next>next>install

That should do the trick mate

Malt_Vinegar · 14 Aug 2007 at 12:20

Zaf said:
Reinstall again off the network and select 'custom install' then select 'choose advanced customization of applications' now left click on Microsoft Office at the top and select 'Run all from My Computer'

next>next>install

That should do the trick mate

This was what i tired last time the user reported the issue, it made the problem a lot less obvious, the delay was massively reduced, but it seems this is only a temporary solution

I am trying to arrange for the user to drop the laptop off here, as he is not connected to the network long enough in any one location for me to look at is remotely.

Then I will try all of what has been suggested