Installing Software Issues

[ishamy]

Hi there, a friends laptop is having a bit of a problem. I am trying to install Itunes and AVG however both hang at the Configuring Product stage. It is a Dell Inspiron 1750 with 64bit Win7 home on it.

Any ideas?

 

[ishamy]

Waited ages and nothing really, gave an error code from Itunes. I got Malware bytes on it and it picked something up but now its clean, cant get AVG to check for viruses though.

Shes going away on Thursday so can't do a format as I don't have a CD/DVD to use

 

[ishamy]

Just found the trojan.ransom virus on the machine... would this stop the installs? How can I get rid of as Malwarebytes ain't getting rid