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- Joined
- 5 May 2004
- Posts
- 2,389
hi guys a friends laptop has stopped working saying he is missing system files and it wont boot into windows
we have tried the various steps of pressing esc and f8 but it gives a prob unable to reset your pc. A required drive partition is missing
so then tried to use the hp recovery system option and after clicking troubleshoot it just comes up blank and nothing .
so i think the only option is to reinstall windows. i have used the media creation tool from here http://windows.microsoft.com/en-GB/windows-8/create-reset-refresh-media to create a windows 8.1 install on a usb stick i hope lol .
my only problem is he does not have the sticker anywhere on his laptop with the product key its a generic laptop and never had any parts removed or replaced so how would i go about solving this ?
maybe installing then activating through ms would that work
cheers guys
we have tried the various steps of pressing esc and f8 but it gives a prob unable to reset your pc. A required drive partition is missing
so then tried to use the hp recovery system option and after clicking troubleshoot it just comes up blank and nothing .
so i think the only option is to reinstall windows. i have used the media creation tool from here http://windows.microsoft.com/en-GB/windows-8/create-reset-refresh-media to create a windows 8.1 install on a usb stick i hope lol .
my only problem is he does not have the sticker anywhere on his laptop with the product key its a generic laptop and never had any parts removed or replaced so how would i go about solving this ?
maybe installing then activating through ms would that work
cheers guys