Insurance claim - misled

[ZombieFan]

However the issue is even worse now, the boiler now loses pressure within minutes which means we have no hot water or heating. The management company of our flats advised getting back in touch with AXA, who have since advised us that we'll need to make a new claim. My issue though; is that AXA have said the original settlement figure was actually £41,670. So there is a difference of circa £16,070. Has the middle man skimmed it? I don't know what to do, do I call him out and ask to explain the difference?

You've been left with a house that is worse off than before they started. If the "middle man" company was trustworthy, then they should come back in and actually fix the issue without charging you any extra. However, since they've already taken you for a ride (and what a long ride!) I would get in touch with Citizen's Advice to explore your options (https://www.citizensadvice.org.uk/c...ovements-done/problem-with-home-improvements/)

If the "middle man" do offer to come back in and fix it, then get them to quote up front. They should offer to sort it out without charging extra, but I doubt they will based on your original post. Before accepting the quote, go back to Citizen's Advice and explore your options again.

 

[Maundie]

I don't understand what the issue is with how much they charged the insurance company, you haven't got to pay so why worry, what I would be kicking off about is how it's still not fixed so how can the job be signed off as complete, irrespective of how much it's cost I would be hassling Axa to make sure the issue is resolved and not them saying it's a different claim you have to raise.

 

[touch]

what I would be kicking off about is how it's still not fixed so how can the job be signed off as complete

The OP says:

I got fed up and enquired to UK Leak Detection to come round and try and locate a leak

So presumably the insurance claim was to fix the leak. If the leak has been fixed then the job can be signed off. If the leak wasn't actually the cause of his boiler problems in the first place then that's a separate problem.

 

[Maundie]

So presumably the insurance claim was to fix the leak. If the leak has been fixed then the job can be signed off. If the leak wasn't actually the cause of his boiler problems in the first place then that's a separate problem.

I would say the leak isn't fixed:-

However the issue is even worse now, the boiler now loses pressure within minutes which means we have no hot water or heating.

 

[touch]

I would say the leak isn't fixed:-

Possibly not but the fact that his boiler still isn't working properly isn't proof that the leak isn't fixed.

 

[Buffman]

Possibly not but the fact that his boiler still isn't working properly isn't proof that the leak isn't fixed.[/QUOTE

I hate to join in... But surely if its losing pressure it's evident there's a leak somewhere?