Insurance trying to con me

MatsyLR

MatsyLR

MatsyLR

Soldato
Joined
10 Jan 2012
Posts
3,777
Location
UK
Was involved in a accident last week.
Claimed on the other guys insurance as it was his fault
Bike was taken away for assessment.
They just got in touch with me today.
They have basically said the bike is a Cat B write off and they will give me money for the bike.
I paid £2500 for the bike brand new, its only 1 month old.
They gave me a value of £1900 + £197.50 extra for the bike.
I told them I paid £2500 for the bike and that £1900 is not acceptable as I can't buy a brand new bike for that.
They said I can.
I asked them to forget the money and send me a brand new bike instead if they say I can buy one for that.
They said they can't do that and wouldn't give a reason.
I then asked them to tell me a dealer who will sell me the same brand new bike for £1900, the girl on the phone shut up and said they can't budge from £1900 as that's what the bike has been valued at according there pricing guide (guessing it doesn't include VAT or something). She then went onto say that the bike looses value over time (1 month? really?? I think not).
I have already called them back and rejected the £1900 tell them that its not acceptable, they have passed the details to Albany assistance (The company who are dealing with this) who will get in contact with about my "options"

Where do I stand with this?
 
No don't have GAP insurance, whatever that is.
Called them back and they said £1900 is the book price which is all they are obliged to pay out.
Asked them how do I buy the same like or new bike for that.
They couldn't answer and just said, they are only obliged to pay out the price of the bike to buy the same bike like for like or new. Which £1900 can't do.
Passed details onto higher ups who will be in contact (apparently)
 
Last edited:
Glaucus said:
Why is op ignoring good advice?
Saying you can't get it, isn't going to work.
You need to find adverts to show what it is worth.

This is standard insurance practice.
Or as said if you have a little space and effort, keep the bike and make a profit from parts.
Click to expand...

Not ignoring advise.
I've already told them how much its worth.
No where does the bike at less than £2599 brand new (its a yamaha ybr 2014 and had 150 miles on the clock and 1 month old)
Not even any used ones anywhere near, for the same model/year/condition/age.
They are obliged to replace the bike like for like or pay out the required money to buy the bike again as far as I'm concerned.
They have just said to me fine we will pass the details to the company who are dealing with the claim and have them call me to discuss the options I have.
I'm not chasing them, the only number they have is a premium rate number with stupidly long hold times. Already cost me over £10 just sitting on hold trying to get through.
I'm not going to sit down and loose £600+ on something which isn't my fault.
 
Last edited:
Ghosteh said:
So after a quick search I can find a 14 plate with 900 miles on for £1899. Private sale, but never the less, available.
Click to expand...

Yes, they are available, at places too far away to justify, from a PRIVATE seller, not a dealer. Already looked around, nothing sensible. I can't accept the £1900, go and buy a like for like buy tomorrow. It will be a long time before even a used one pops up anywhere near me (was looking months on end before I bought a new one as I got sick of looking)
Also with much more miles than mine had on (150 miles) and well used.
Already had a chat with MY insurance (claiming on his insurance), so my insurance have nothing to do with it.
According to them, they have to either replace the bike with a like for like (basically a new bike) or give me enough money to buy a like for like buy (basically new). Told the woman on the phone that and she didn't know what to say and just tried to fob me off and get me to accept the £1900.
Waiting on a callback from company who are dealing with the claim.
 
Last edited:
They just re-called me.
Basically said I have 3 options.

1. Accept the £1900
2. Get a local garage to do an evaluation
3. Get the third party insurance company to do a independent evaluation, which could be lower than the £1900 and if it is, I can't get the £1900 back.

Told the guy on the phone that the are LEGALLY obliged to put me back in the same position i was before the accident with either a like for like bike or the money to buy a like for like bike. He said because I'm only on TPFT insurance my policy doesn't cover that. Proceeded to tell him this is NOTHING to do with my insurance, its all the the third party's insurance and I'm fully covered under law with this.

They said they will give me a week to think about what I want to do. Some things insurance company's get away with is horrible....
What do I need to do for legal action? will it cost me?
 
Albany Assistance are currently dealing with it (they are a claim management company) they are the ones who just called me to tell me the options.
 
Phoned them again and told them I want to make a complaint and if its not done to my satisfaction under the law, I will go to the ombudsman about it.
The Girl on the phone shut up and went to a manager.
Passed details to manager who will be in touch soon.
 
kitfit1 said:
I'm sort of guessing this was your first bike ? If it was you have been stupid on 2 counts, the first was only insuring TPFT and the second was no GAP insurance. Anyway, that still dosn't alter the fact that the third party insurers are obliged under law to restore you to the position you were in before the accident. Just out of interest, why and how is any "claims" company involved in this at all ?
Click to expand...

I called my insurance company to report the accident.
They put me through to the claims company to take the details and pass them on.
And I only have TPFT because if I'm at fault for a accident or damage my own bike, that's my issue and fully accept it (would only happen if I'm being stupid, but I'm a very careful rider) It's an extra £500+ for full comp for no reason which I can't justify.
Yes its my first bike.
 
You must log in or register to reply here.
Back
Top Bottom