Insurers trying to replace my TV with inferior model

Clav · 25 Feb 2013 at 12:38

I'll try and keep this brief. My TV suffered from accidental damage which is covered by my contents insurance. It has been inspected by them and deemed beyond repair however the replacement they have offered is pretty rubbish.

They say they will give a like-for-like replacement as in same specs, but I'm not happy since I'll be effectively paying £600 (original price + excess) and will end up with a TV that I could go and buy for £320ish.

For anyone interested I had a Samsung LE40B554 and they want to replace with a Toshiba 40BL702B.

I just would like some advice on where I stand, as I've never dealt with a claim before.

Clav · 25 Feb 2013 at 13:24

I'm not expecting something for the same monetary value, or trying to get a brand new smart TV or whatnot. I do just want something that is comparable to my current TV. It wasn't top of the range when I bought it but was good value for money with no real weaknesses. After reading some reviews of the Toshiba they want me to take, the screen is pretty poor with bad motion blur. As I use it for console gaming then it's really not going to be fit for my purpose.

On the plus side I've found out that the replacement doesn't have Freeview HD which the old one did, which means it's not like for like anyway

Clav · 4 Mar 2013 at 08:56

Just thought I'd post back with an update. I spoke to the claims company about my concerns over the Toshiba not being like for like and they agreed to replace it with a Samsung UE40ES5500 instead. I thought it would be an uphill struggle but they were actually very reasonable about it and I am happy with the outcome.

Clav · 4 Mar 2013 at 10:40

alexakasloth said:
What reasons did you provide them with?

Glad you got a good outcome.

The Tosh didn't have Anynet+

Clav · 4 Mar 2013 at 11:07

GeX said:
Isn't Anynet+ just Samsung's name for their DLNA implementation, surely the Toshiba would've had it's own version?

I'm not saying you were wrong to insist on a Samsung, I'd never buy a Toshiba TV after past experience with them.

I think that's Allshare you are thinking of. Anynet+ is where you can use the TV remote to control other Samsung devices connected to the TV.