Intel Rep

[Beerbaron]

Does OCUK have an Intel rep?

My NUC phono port died for the second time after a firmware update in less than 4 months. 1st went back to the retailer (not OCUK as didn't have stock) and the 2nd to Intel. I sent the whole retail box (minus memory and SSD as i did to the retailer). I have received a brown box with no power cord so i cant actually use it without power. Intel wont send me a cord or send my faulty NUC back instead. I don't see why I should have to buy a new one when the item was faulty.


Thanks.

 

[Beerbaron]

Reading back through all the emails they sent me it actually does say don't return the cables and box . This is also a refurbished one as there are no protective stickers on it and the front is scratched. I wished i had returned it to the retailer now.

I might as well do a firmware update again and return in to the retailer where I'll get a new boxed retail version

 

[Beerbaron]

Intel offered me a cord or a refund of the unit as it was scratched. I opted for the cord so result.

 

[Beerbaron]

They sent me half a cord with no plug/lead

 

[Beerbaron]

And they now have none in stock to send me.
Is Intel support always this bad?

 

[Beerbaron]

I was using it for work right up until the courier arrived to collect it so rushed packaging it up. I wrongly assumed unlike the retailer they wanted it all back. I will receive the missing lead when it arrives in stock. I ordered one for a few pounds from eBay as couldnt wait. If this one dies (3rd) i'm asking for a refund to get the AMD version i was originally going to get as i need something reliable.