Cancellation periods
The regulations give consumers an unconditional right to cancel an order.
This is to allow the consumer the opportunity to examine the goods or consider the nature of a service.
If a consumer cancels an order, written notice must be given to you by:
- goods – seven working days from the day after that on which the goods are received by the consumer;
- services – seven working days from the day after that on which the consumer agrees to go ahead with the contract.
If you fail to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.
Where a contract is cancelled, the consumer must ensure that reasonable care is taken of any goods received and 'restore' them to you.
This does not mean that they have to return them - unless you stipulate this in the contract - only that they make them available for you to collect.