Associate
- Joined
- 22 Mar 2017
- Posts
- 291
- Location
- UK
We've had ongoing issues with Virgin Media broadband for several months now. It cannot maintain a connection and is constantly dropping for 15 minutes or more several times a day. There's no correlation to busy network times and even when it's up the connection is very unstable. All connections are wired on 1GbE with Cat-5E and all cables have been tested. We're on the 350 Mb package (1Gb still not available here) and we get close to advertised speeds when it's working.
On of us is a university lecturer teaching remotely over Zoom. Suffice it to say several connection drops during a lecture is not acceptable. The other has fast-paced work where being 30s late can often mean the difference between success and failure and also requires uploads of 100 GB files to Google Drive 2-3x a week (these have to be restarted when interrupted). Constant drop-outs are also having a huge impact.
I have spoken to Virgin multiple times and spent dozens of hours on hold and on the phone to them. They have replaced our Hub twice and two engineer visits have added an attenuator, replaced all cabling inside the property as well as the splitter and hardware in the street cabinet.
Our internet looks like this on a good day:
And like this on a bad day:
As a comparison, my neighbour a few doors down also has poor latency but is more or less fine.
I thought it might be the router struggling with high numbers of connections (we do torrent a few files a week) and latency noticeably increases when the client are active but there's no clear correlation.
I'm hesitant to throw money at the problem especially given Virgin have been so clueless but if I buy a Ubiquity router & AP or pfsense routers do you think there's any chance of it having an effect? Or what else could be causing it and how can we resolve it? It's impossible to keep on like this.
On of us is a university lecturer teaching remotely over Zoom. Suffice it to say several connection drops during a lecture is not acceptable. The other has fast-paced work where being 30s late can often mean the difference between success and failure and also requires uploads of 100 GB files to Google Drive 2-3x a week (these have to be restarted when interrupted). Constant drop-outs are also having a huge impact.
I have spoken to Virgin multiple times and spent dozens of hours on hold and on the phone to them. They have replaced our Hub twice and two engineer visits have added an attenuator, replaced all cabling inside the property as well as the splitter and hardware in the street cabinet.
Our internet looks like this on a good day:
And like this on a bad day:
As a comparison, my neighbour a few doors down also has poor latency but is more or less fine.
I thought it might be the router struggling with high numbers of connections (we do torrent a few files a week) and latency noticeably increases when the client are active but there's no clear correlation.
I'm hesitant to throw money at the problem especially given Virgin have been so clueless but if I buy a Ubiquity router & AP or pfsense routers do you think there's any chance of it having an effect? Or what else could be causing it and how can we resolve it? It's impossible to keep on like this.
